Global Commercial and Institutional Account Manager

Role Introduction

Reports to: Global Commercial & Institutional Sales Manager

Shape the growth of Cathay’s global commercial and institutional accounts by developing account strategies, driving revenue performance and leading commercial negotiations across our network.

You will build trusted client relationships, coordinate with regional teams and use Salesforce, PRISM and Qlik Sense to track performance, identify opportunities and address revenue risks. Working across marketing, product, revenue management and operations, you will help deliver consistent service and commercially sustainable partnerships.

Your work will strengthen relationships that connect organisations and their people with opportunities around the world.

Key Responsibilities

Manage and grow a portfolio of global corporate accounts in line with revenue targets and strategic goals

Develop account plans, set targets, monitor performance and address revenue risks or underperformance

Build trusted relationships with global clients and serve as the key contact for strategic discussions and escalations

Lead Request for Proposal responses, bid submissions, contract negotiations and renewals while ensuring commercially sustainable terms

Assess account potential, cost of sale and return on investment to support sound commercial decisions and yield-positive incentive structures

Create global account strategies aligned with company objectives, client needs and market trends, identifying new business and revenue opportunities

Coordinate with regional teams, local stations and Travel Management Companies to align service delivery, Standard Operating Procedures and revenue initiatives

Partner with marketing, product, revenue management and operations teams to maintain service quality and resolve account issues promptly

Identify Meetings, Incentives, Conferences and Exhibitions sales leads, support global corporate sales projects and represent the airline at industry and client events

Respond to client and internal enquiries with effective solutions, act as a brand ambassador and undertake other duties as assigned

Requirements

5–7 years of commercial or airline sales experience, including at least 3 years in people management

Bachelor’s degree, preferably in Business, Marketing or a related discipline

Demonstrated strong analytical, strategic-thinking and commercial skills, with the ability to turn insights into action

Results-oriented and proactive, with the ability to identify and maximise sales opportunities

Excellent communication and stakeholder-management skills, with the ability to influence clients and internal teams

Proficient in written and spoken English; Chinese or other language capabilities are an advantage

Knowledge of sales tools and platforms, including Salesforce, PRISM and Qlik Sense

Personal & Application Information

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.