锦鲤求职岗位描述
Role Introduction
Reports to: Business Transformation Manager
The Subject Matter Expert (SME) is a hands-on implementation role responsible for
translating Crew Tracking operational needs into detailed business and system
requirements, future-state processes and practical system solutions.
Working closely with Crew Operations, business and technical stakeholders, and the
vendor implementation team, the SME will own detailed business analysis and solution
definition across key Crew Tracking capabilities, from requirements and process design
through configuration, implementation, testing, and cutover.
The role requires prior hands-on crew tracking or crew management system
implementation experience, applying practical implementation knowledge and lessons
learned to challenge solutions, identify operational risks and ensure the future solution is fit for purpose.
Key Responsibilities
Own detailed business requirements for Crew Tracking capabilities, translating
operational needs into functional requirements, business rules, scenarios and
acceptance criteria
Conduct upfront analysis of existing business processes, system settings,
configuration and rules to establish the baseline and prepare for solution-design
activities
Lead business and solution workshops with the vendor, crew operations and other stakeholders, driving requirements, gaps and decisions through to resolution
Own future-state business process design, challenging legacy ways of working and identifying opportunities to simplify, standardise and improve Crew Tracking
processes
Assess vendor solutions against existing operational requirements and determine whether needs are best addressed through standard functionality, configuration, process change or additional development
Apply prior crew-system implementation experience to challenge solution design, identify operational risks and recommend practical implementation approaches and lessons learned
Develop and validate end-to-end operational scenarios covering Crew Control,
disruption management, crew reassignment, training realignment, legality, roster changes and operational exceptions
Own requirements traceability and support business acceptance, ensuring agreed requirements remain aligned through solution design, configuration, testing and implementation
Lead or support UAT and solution validation, including development of test scenarios, assessment of defects and resolution of operational gaps with business users and the vendor
Support data migration, integration, cutover and go-live, validating operational data and configuration while applying prior implementation experience to rehearsals, contingency planning and stabilisation
Requirements
Mandatory hands-on experience implementing at least one crew tracking or crew
management system, within an airline, aviation technology vendor or specialist
consultancy
Experience with CAE Flightscape, Jeppesen or equivalent crew management
platforms, and experience working in a 24/7 airline operational environment, is highly desirable
Strong knowledge of Crew Tracking and day-of-operations crew management,
including disruption, crew reassignment, legality and operational recovery
Strong business analysis skills, with the ability to translate complex operational needs into functional requirements, business rules, processes and system solutions
Experience supporting data migration, integrations, UAT, cutover and go-live for a
mission-critical operational system
Strong workshop facilitation, stakeholder management and communication skills, with a hands-on, delivery-focused approach
Personal & Application Information
Equal Opportunity
Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.
Privacy
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