客房文员-见习生

1. 确保每天各部分的有效工作

Answer departmental and guest telephone calls. Pass on telephone messages as soon as received to department / section and persons concerned for immediateaction.

接听部门间以及客人的电话；将电话的相关消息快速有效的传递到相应的部门。

2) Prepare / print room status report when required.

及时预备、打印房间状态报告。

3) Prepare lists of out of order rooms, in house VIP and expected arrivals / departure, event and group lists.

准备不可出售房的清单，住店贵宾、预期达到/退房团队的详单。

4) Responsible for the communication between reception, and floor regarding guest room status.

对于客房状态，负责于前台、楼层之间很好的沟通。

① Notify floor supervisor of arriving VIP’s, and group allocations.

对楼层主管通报达到的贵宾、团队情况。

② Notify floor supervisor of any changes in room status and allocations.

及时通报楼层主管有关任何客房状态更改。

③ Inform floor supervisor of late departure and urgently needed rooms.

通知楼层主管推迟退房以及紧急用房的情况。