现场运营

岗位职责
1、Review and tag AI-customer interactions to identify patterns, errors, and opportunities for improvement;
2、Analyze failure points in AI conversations, summarize root causes, and identify bottlenecks in the AI’s logic or knowledge base;
3、Maintain a deep understanding of the underlying AI models’ mechanisms and limitations、 Evaluate how well the AI handles specific queries and propose improvements based on its technical constraints;
4、Proactively test the AI from a customer’s perspective, raising critical questions and simulating edge cases to ensure robustness and empathy in responses;
5、Gathering and analyzing data to define project scope;
6、Writing Business Requirement Documents (BRDs);
7、Developing Standard Operating Procedures (SOPs) for AI-human handoffs and workflows;
8、Conducting User Acceptance Testing (UAT) and liaising with internal stakeholders until successful rollout;
9、Business Knowledge Integration: Continuously learn and integrate core business knowledge (especially in Payments/Customer Support) into the AI’s training data to enhance accuracy and relevance;
10、Leverage your past AI training and implementation experience to upskill the team、Share best practices in prompt engineering, AI ethics, and operational efficiency;
11、Cross-Functional Coordination: Work closely with product, tech, and operations teams to solve problems, clarify requirements, and ensure alignment on project progress and objectives;
12、Take initiative in daily tasks, anticipate operational needs,and drive results without waiting for direction.

岗位要求
1、Bachelor’s degree or above;
2、Industry Experience: At least 3 years of experience in customer service projects within Cross-Border E-commerce, International Trade, Banking, Computer
Science or Finance、You must understand the nuances of customer inquiries,compliance, and workflows in these sectors;
3、AI Project Experience: Prior experience with AI intelligent customer service systems or other AI implementation projects;
4、Strong Conceptual AI Understanding: Proficient in AI concepts like Prompts,Tokens, Skills, MCP, LLM etc;
5、Language Skills: Proficient in written and spoken English and Chinese、Technical & Operational Skills;
6、Hands-on AI Implementation: Expert Prompt Engineer with a proven track record of designing and building AI agents, conversational chatbots, and
complex automation workflows;
7、Process Improvement: Experience in mapping workflows, identifying inefficiencies, and designing scalable solutions;
8、Problem-Solving: Ability to raise questions from the customer's perspective and provide tangible solutions;
9、Proactive & Responsible: A strong sense of ownership, willingness to take responsibility, and a bias for action;
10、Strong Learning Ability: Quick to learn new business knowledge and technical tools to better train the robot;
11、Teamwork & Coordination: Strong ability to collaborate in a complex organization and coordinate with diverse stakeholders;
12、Comfort with Ambiguity: Possesses a growth-oriented mindset suited for R&D environments, where navigating ambiguity and learning from iterative processes.