Logistic Specialist

岗位职责
1、Processes customer RMA returns in Oracle, assignment, tracking, import/exporting, reporting and maintenance;
2、Assists with processing orders in Oracle for all service part type transactions; revenue, warranty, replenishment, contract, consignment, and returns;
3、Performs on-line order entry on 3PL warehousing Website for part shipments;
4、Run labor & service contract billing for region, including monthly reconciliation and reporting;
5、Communicates daily via phone or email to Customers, Field Service Engineers, Acct、 Mgr’s, and 3PL;
6、Develops appropriate controls and performance measures to assist in the accomplishment of team’s objectives;
7、Supports Field Service Engineers and Account Managers for equipment line downs、 Expedites and resolves problems;
8、Understand parts request and SSL logic, support Field service to get parts being ready for scheduled event;
9、3pl/warehouses/bonded inventory management, be able to provide proposal or solutions for different scenarios with cost concept;
10、Understands Customer contracts, Service Agreements, and commitments required;
11、Prepares quotations and tracks service part orders from shipment to fulfillment;
12、Performs metrics reporting of regional activity;
13、Resolves invoice issues with Finance;
14、Investigates and analyzes issues and prepares recommendations for policy/process action;
15、Works cross-functionally with Regional Logistics, Tech Support, Manufacturing, Spares Planning, Shipping and Global Trade Solutions to resolve logistics issues associated with demand, quality or delivery;
16、Executes allocation decisions regarding critical tools, service parts, and upgrade deliveries to best meet service requirements, revenue goals, and regional stocking needs;
17、Assists in developing global performance metrics, reporting tools to enhance department efficiency as well as creation of ad-hoc analysis, reporting;
18、Assists with analyzing inventory usage/business needs and reviews recommendations to optimize spares inventory;
19、Performs other duties as assigned.

岗位要求
1、Excellent written and verbal communication skills both in Mandarin and English;
2、Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats;
3、Excellent customer service skills, with an advanced understanding of customer relationship building;
4、Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems;
5、Requires working knowledge of inventory planning;
6、Can apply basic principles, techniques, and methods in managing inventory;
7、Ability to calculate figures and amounts such as discounts, interest, proportions, percentages;
8、Requires ability to evaluate indented BOM structures;
9、Requires excellent customer service, negotiation and follow-up skills;
10、Must be able to handle multiple tasks in a fast paced working environment;
11、Solid Knowledge of freight, import/export, trade and customs compliance, transportation and logistics industry;
12、Ability to work independently on job functions and departmental tasks;
13、General proficiency with tools, systems, and procedures required to accomplish the job、May need to consult with higher level staff members on some technical issues、 Minimum of 6~8 years of experience is required;
14、Minimum of 6~8 years related experience in warehousing, logistics, international trade, manufacturing or distribution and customer service;
15、Fluent in English speaking and writing;
16、Education in Business or Supply Chain Management preferred;
17、ORACLE and Business Objects experience is preferred;
18、APICS certification/coursework is a plus.