Solution Analyst – Subsidiaries (Cathay Subsidiary Services)

Role Introduction

Reports to: Portfolio Solution Manager - Cathay Subsidiary Services

You will be part of the Information Technology Department (IMT), seated within the Cathay Subsidiary Services (CSS) unit, the centralised support function providing subject matter expertise to our subsidiaries, including Cathay Dining, Cathay Cargo Terminal, HAS by Cathay, and Vogue Laundry.

You will work closely with business stakeholders, internal IT teams and external vendors to deliver effective digital solutions. You will be responsible for analysing business needs and shaping end to end solutions by translating requirements into clear functional and technical specifications that support business outcomes.

You will gain exposure to complex enterprise systems, lead solution analysis for medium to large initiatives, and further develop your solution design, stakeholder management and technical leadership skills.

Key Responsibilities

Lead requirements analysis and evaluate solution options across functional, technical, integration, data, security and operational dimensions

Drive solution design and confirm feasibility, cost and delivery constraints

Translate business requirements into clear, complete and testable functional and technical specifications with full traceability

Facilitate solution walkthroughs and secure alignment on specifications, assumptions, dependencies and impacts

Contribute to technical design including interfaces, data, controls and non functional requirements and guide implementation activities

Deliver Level 2 and Level 3 application support including root cause analysis, remediation and user communication

Manage and review vendor deliverables, ensuring quality, risk and issue management throughout delivery

Own delivery of complex initiatives including planning, stakeholder coordination and regular status reporting

Lead digital transformation initiatives and identify opportunities to improve business processes, user experience and operational efficiency through technology

Drive the adoption of AI, automation and Power Platform solutions, and develop simple prototypes, low-code applications, workflows and AI agents to validate ideas and accelerate business value

Requirements

Minimum of 6 years of IT experience with at least 3 years in application development and support, including leading solution analysis for medium to complex initiatives

Tertiary qualifications are essential

Strong interpersonal and stakeholder management skills with the ability to build trusted relationships across business, IT and vendors

Strong analytical, problem solving and decision making skills with proven troubleshooting capability

Agile delivery experience is an advantage

Good understanding of technology concepts, trends and capabilities

Strong verbal, written and presentation skills

Candidates with less experience may be considered for the Solution Specialist role

Personal & Application Information

Equal Opportunity

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.