[越南Vietnam] Student Success

岗位职责
2.1. Revenue Generation & Deal Closing (Core KPI – 60%)
Manage an assigned portfolio of active students to consistently achieve and exceed monthly targets for renewals, early course upgrades, and referrals.
Proactively identify upselling opportunities throughout the student journey, particularly during the critical M-2 window, to convert students into higher-value, long-term packages (120/240+ lessons).
Apply consultative selling and closing techniques to address parents’ concerns regarding pricing, foreign teacher compatibility, and students’ learning progress.
Leverage promotional campaigns, seasonal marketing initiatives, and official price adjustment periods to create urgency and accelerate deal closing.
Proactively generate referral leads from satisfied parents with high NPS scores to expand the new business pipeline.
2.2. Academic Mentorship & Customer Success (40%)
Monitor student attendance and lesson consumption, analyze periodic progress reports, and align learning objectives and expectations with parents.
Provide proactive, personalized customer care to maintain high NPS scores and identify and resolve potential customer concerns within 24 hours.
Build long-term, trust-based relationships with parents to strengthen customer loyalty and turn learners and their families into brand advocates for 51Talk.
Collaborate closely with foreign teachers and academic support teams to develop effective, personalized learning pathways for students.

岗位要求
Experience & Mindset
Demonstrate a strong commercial mindset, high self-motivation, and a results-driven attitude, with a strong desire to maximize commission earnings and accelerate career growth.
Have at least 1- 2 year of proven sales or renewal experience in EdTech, reputable English language centers (e.g., ILA, VUS, Apollo, EF), premium customer relationship sales, or high-touch telesales.
Demonstrate a proven track record of consistently meeting or exceeding individual sales targets.
3.2. Communication & Soft Skills
Possess excellent Vietnamese communication and negotiation skills, along with working proficiency in conversational English to coordinate with foreign academic staff.
Demonstrate high emotional intelligence (EQ) and empathy, with the ability to build rapport and establish trust with parents quickly.
Show resilience, accountability, and strong problem-solving skills in a target-driven environment.
Hold a college degree or above; a background in education or business is an advantage.