Director, AI Product & Business Partner - Distribution

Director, AI Product & Business Partner - Distribution

Position Responsibilities:

1. Domain Leadership & Strategy

Lead the Distribution Domain Squad and act as the primary AI partner to Distribution leadership.

Develop and maintain the Distribution AI and analytics roadmap aligned with business strategy and growth objectives.

Identify, prioritize, and sponsor high-value AI and analytics use cases that improve sales productivity, lead generation, customer engagement, advisor effectiveness, and distribution performance.

Partner with senior business stakeholders to define opportunities, investment priorities, success metrics, and expected business outcomes.

Establish a culture of data-driven decision making across Distribution functions.

2. Business Partnership

Build strong relationships with Distribution executives, sales leaders, and channel heads.

Translate business challenges into AI and analytics opportunities with clear value realization plans.

Act as a trusted advisor to business leaders on AI, advanced analytics, Generative AI, and emerging technologies.

Drive executive-level discussions on AI strategy, prioritization, risks, and expected business impact.

3. AI Product Ownership & Value Realization

Own the Distribution AI product portfolio and roadmap.

Lead end-to-end delivery of AI and analytics initiatives from opportunity identification through deployment and business adoption.

Work closely with business and technology stakeholders to define product vision, requirements, success metrics, and delivery priorities.

Ensure solutions are embedded into business processes and decision-making workflows.

Define and track KPIs to measure adoption, business value, productivity gains, revenue uplift, and customer impact.

Drive realization of tangible business benefits and communicate outcomes to senior management.

4. Advanced Analytics & AI Solutions

Apply advanced analytics, machine learning, and Generative AI to address Distribution business challenges, including:

Sales productivity and advisor effectiveness

Lead generation and propensity modelling

Customer segmentation and personalization

Cross-sell and upsell opportunities

Customer retention and persistency improvement

Distribution performance management

AI-powered sales and advisor assistants

Evaluate emerging AI capabilities and identify opportunities to scale successful solutions across the enterprise.

5. Governance & Risk Management

Ensure compliance with regulatory requirements, model governance standards, responsible AI principles, and enterprise AI controls.

Partner with Risk, Compliance, Legal, and Technology teams to ensure appropriate oversight throughout the AI solution lifecycle.

Support model monitoring, performance tracking, and ongoing governance activities.

6. Squad Leadership

Lead a Distribution Domain Squad comprising data scientists and AI engineers, together with relevant cross-functional delivery partners, to deliver measurable business outcomes.

Drive squad planning, prioritization, and execution against the Distribution AI roadmap.

Foster close partnership with Distribution leadership and cross-functional stakeholders to accelerate adoption of AI solutions.

Promote a culture of customer focus, business value realization, and continuous improvement.

Develop squad capabilities in AI, analytics, and business consulting while creating a high-performing delivery environment.

Required Qualifications:

Bachelor's degree in Statistics, Mathematics, Computer Science, Engineering, Actuarial Science, Economics, Business Analytics, or a related discipline.

Master's degree preferred.

10+ years of experience in AI, data science, advanced analytics, digital product management, or related fields.

Proven track record of partnering with senior business leaders and influencing strategic decisions.

Experience leading cross-functional teams and delivering business transformation initiatives.

Demonstrated success delivering AI, analytics, or digital products that generated measurable business outcomes.

Previous experience within life insurance, wealth management, banking, or financial services strongly preferred.

Strong understanding of insurance distribution channels, sales management, and customer acquisition strategies preferred.

Strong knowledge of machine learning, predictive analytics, optimization techniques, and statistical modelling.

Experience with Generative AI, LLMs, AI agents, and enterprise AI solutions.

Working knowledge of Python, SQL, and modern analytics platforms.

Experience working with large-scale enterprise data environments.

Strong understanding of AI governance, model risk management, and responsible AI practices.

Ability to translate technical concepts into business language for executive audiences.

Excellent business acumen with a demonstrated ability to connect AI investments to business outcomes.

Strategic thinking and commercial acumen.

Strong stakeholder management and influencing skills.

Excellent communication and executive presentation skills.

Ability to lead cross-functional teams in complex organizational environments.

Strong execution focus with a demonstrated ability to deliver measurable business value.

Self-starter with a passion for driving business transformation through AI.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。

Working Arrangement

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