Service Designer

key task:

Define smart cabin user scenarios (commute, parking, safety, comfort, entertainment, etc.).Turn abstract service concepts (e.g., “smart cabin experience”) into usable, feasible HMI flows

Design end-to-end user journeys across the whole driving experience. Simplify how users discover and use HMI functions. Map how drivers/passengers use the car before, during, and after a trip

Plan multimodal interaction (touch, voice, gesture, haptic, light). Go beyond buttons and layouts: design services like voice assistance, cloud sync, OTA updates, in-car payments, etc.

Create HMI service logic & interaction flows for cockpit functions.

Develop UX specifications & interaction rules for the smart cabin.

Collaborate with UI designers to ensure visual & experience consistency.

Work with engineering to translate design into technical requirements.

Conduct user research & usability testing and iterate the experience. Run journey mapping, user research, and service blueprinting

Optimize safety & usability for in-vehicle HMI under driving conditions. Test whether the HMI actually supports smooth, safe, satisfying use

Explore future smart services (AI assistant, personalization, OTA, connectivity).

Qualification:

Master or Bachelor in Design or other relevant Design fields.

experience in automotive industry for UX / UI Design or UI design relevant business is a plus

• Proven work experience as a Service Designer, UX Designer, or Experience Designer.

• Expertise in service design tools: journey maps, service blueprints, ecosystem maps, storyboards.

• Strong user-centric thinking and cross-team collaboration skills.• Experience designing for multi-channel / multi-touchpoint ecosystems (e.g., app + web + device / HMI + cloud + mobile).• Portfolio demonstrating service design process and outputs.