Service Marketing & Sales Operations Manager

Mission/Purpose of the Job

To design and market industrial vacuum pump after-sales service solutions (e.g., predictive maintenance, emergency repair programs) by aligning product portfolios with client needs and driving adoption through lifecycle-focused campaigns and technical sales enablement.

Drive sales team for efficient delivery of revenue, margin, NWC, and SEMI business development and overall strategy to contribute the overall performance and success of Edwards.

Main Responsibilities

1. Service Product Planning & Development

Demand Mapping & Strategy

Conduct cross-sector client demand research to build a service demand map, identifying monetizable service scenarios (e.g., basic maintenance, predictive services, performance optimization) with validated ROI models. In particular for top 4 clients across four sectors(Coating/Iron/Chemistry/Lithium)

Modular Product Architecture

Design tiered service product portfolios (e.g., Base Tier: model/warranty-based catalog; Advanced Tier: predictive maintenance+, emergency response) to drive repurchase rates and scalability.

Service Pricing Model Innovation

Develop ROI drived pricing strategies (e.g., performance-guarantee pricing linked to OEE improvement) and customized TCO calculators to enhance client value perception.

2. Service Product Marketing & Commercialization

Digital Engagement Platform

Build and manage digital platforms (e.g., WeChat mini-programs) integrating real-time monitoring, role-based content segmentation (technical/management/decision-maker), and service delivery automation.

Lifecycle Loyalty Program

Design lifecycle programs (e.g., annual health checks, priority spare parts allocation, renewal-focused service bundles) to increase contract renewal rates and customer lifetime value.

3. Sales Operations Management

Sales Enablement Tools

Create evidence-based sales tools (e.g., ROI case studies) and conduct training to improve sales team capabilities in articulating service value.

Sales Planning and demand forecast

Work closely with CVC, Planning, logistics, finance team to manage sales budget and forecast according to management requirement, track accuracy and monitor improvement

Review accuracy, track and coordinate differences

Closely work with planning team to understand the factory capacity, help the team to make key decision, reduce risks and optimize business opportunities;

Responsible for NWC targets, promoted the reduction of excess inventory and overdue receivables collection

Process and operations management

Drive continuous improvement of operation process and improve sales efficiency

Provide effective training on both process and system