锦鲤求职岗位描述
岗位职责
- Provide technical support to customers and installers via phone, email, WhatsApp, and other communication channels.
- Troubleshoot inverter, battery, communication, and monitoring-related issues.
- Assist installers with system configuration, commissioning, and fault diagnosis.
- Analyze error codes, system logs, monitoring data, and technical information to identify root causes.
- Provide clear and practical technical guidance to customers and installation teams.
- Escalate complex technical issues to the relevant engineering or technical teams when required.
- Assist with firmware updates, system settings, and remote troubleshooting.
- Develop and maintain technical knowledge of LuxpowerTek products and the broader solar and energy-storage industry.
- Assist with product testing, troubleshooting, and technical investigations where required.
- Maintain a high level of customer service while resolving technical problems efficiently.
岗位要求
- Technical qualification, diploma, or relevant experience in electrical/electronic engineering, renewable energy, or a related field.
- Experience with solar PV, hybrid inverters, battery-storage systems, or backup power systems will be highly advantageous.
- Good understanding of AC and DC electrical systems.
- Ability to read and understand electrical diagrams and technical documentation.
- Strong fault-finding and problem-solving skills.
- Good computer literacy.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Strong attention to detail