Director, Digitization & Automation, GWAM & GA Asia Operations

The Director, Digitization & Automation, GWAM & GA Asia Operations drives the identification, design, and delivery of scalable digitization, automation, and digital solutions across the business, with a strong customer and operational lens. The Director serves as a change agent, accelerating efficiency, creating capacity, reducing risk, and embedding digital and automation as core enablers of business strategy.

This role blends automation-led transformation with data-driven insights and digital enablement to deliver measurable outcomes across highly matrixed, global operations.

We’re looking for an individual who demonstrates a focus and passion for the customer and the business. A collaborative, transparent individual who can create and communicate a vision and engage others to work towards objectives. This role requires a highly visible individual who can drive change through relationships, thought leadership and exceptional business knowledge.

Position Responsibilities:

Drive demand for, and delivery of, digitization, automation and business intelligence solutions in partnership with key stakeholders

Drive leading-edge innovation and digital as the core of delivery

Define and govern the right data and digital tools to solve business problems at scale.

Lead process redesign and transformation, reducing customer and employee effort while improving quality, speed, and resilience.

Own process assessment and intake, including suitability evaluation, cost/benefit analysis, prioritization, and resourcing.

Build and lead a high-energy, high-impact team capable of delivering automation, digitization, and digital solutions at scale

Increase the volume and velocity of automation delivery, driving efficiency, capacity creation, and operational risk mitigation.

Provide end-to-end engagement management, including executive communications and delivery oversight

Required Qualifications:

University degree and/or equivalent practical experience

Previous experience managing/overseeing automation/AI at scale in complex environments

Strong knowledge of AI, automation, and digital tools, with awareness of emerging technology trends, including knowledge of Microsoft stack of technology (e.g., Power Platform, Azure)

Able to lead & influence change within processes and drive the teams towards new solutions or improvements of existing solutions, through constant challenges of the status quo

Ability to break down complex cases, recommend and implement a solution

Proven effectiveness as a change agent in complex operational environments.

Role model our leadership behaviors

Financial acumen, including experience managing costs and articulating benefits.

Excellent problem-solving, analytical, judgment, and decision-making skills.

Proven effectiveness in working within a matrixed, geographically dispersed team and leverage knowledge across the organization

Effective communication skills - varying audiences ranging from executives to front line employees

Ability to thrive in a fast paced, and ever-changing environment

Preferred Qualifications:

A hands-on, entrepreneurial leader with energy and passion for transformation that delivers real results.

Technically proficient, with strong understanding of technologies and how to leverage them appropriately to achieve desired outcomes

Strong curiosity and desire to make the complex clear and to always ask “why”

Strong customer and business orientation — always designing solutions with strategy and outcomes in mind.

Highly collaborative, transparent, and comfortable operating with stakeholders

Strong ability to manage teams, keeping them motivated and engaged

Curious and analytical, with the ability to simplify complexity and challenge the status quo constructively.

Organized, self-directed, and effective at managing multiple, concurrent initiatives.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).

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我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。

Working Arrangement

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