Manager, Business Compliance

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

Conduct pre-submission reviews of DBS cases.

Perform quality assurance checks against established checklist requirements.

Follow up with Relationship Managers and Business teams on documentation gaps.

Maintain case tracking and workflow management.

Monitor submission turnaround times and SLA adherence.

Support investigations of recurring quality issues.

Coordinate ongoing communications with:

FCC;

Business teams;

DBS Frontline;

DBS FCC.

Prepare discussion materials for periodic governance meetings.

Maintain issue logs and action trackers.

Provide guidance to Business teams on documentation standards.

Conduct refresher training on submission requirements.

Share lessons learned and common deficiencies.

Required Qualifications:

College/University Degree and/or equivalent experience

Minimum 5 years of related financial services, compliance or management experience.

Excellent organizational skills

Excellent written and verbal communication skills

Strong technology skills including knowledge of applicable compliance or business systems

Strong ethical compass

Comprehensive knowledge of the financial services industry with an advanced understanding of the Company’s businesses.

Advanced understanding of the regulatory environment in which the Company operates and a s strong understanding of key compliance requirements applicable to the business.

Ability to work independently

Ability to facilitate decision making across groups in the company

Ability to embrace change; strong change management skills.

Ability to analyze technical information, make appropriate recommendations to decision makers and ability to make decisions Decision Authorities:

Full resource management responsibility

Decision making for hiring, terminating, training/developing and compensation changes for the team

Design policies and procedures for innovative products to address various stakeholders’ needs and concerns

Help shape roadmap of new product development

Influencing authority related to customer experience, compliance and operational matters

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。

Working Arrangement

混合办公