Director, Operational Resilience

Position Responsibilities:

1. Vision and Strategy

Execute a Business Continuity Management and Operational Resilience strategy for Hong Kong to meet objectives set by enterprise standard and regulatory requirements.

Lead and inspire multidisciplinary professionals with an Operational Resilience and Business Continuity remit to drive resilience outcomes.

Continuously assess and refine BCM, resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.

Manage relationship with cross-functional stakeholders to address issues, develop strategic, advocate for change, and implement solutions.

2. Critical Operations Identification, Assessment, and Improvements

Assist Markets in leading, establishing, execution and management of operational resilience governance model and deliverables.

Collaborate with teams to identify critical operations leveraging the enterprise approach.

Continuously monitor internal and external factors to re-evaluate inventory of critical operations and associated actions required.

Support the analysis of critical operations in Hong Kong including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios.

Partner with Critical Operations owners, Operational Resilience Office, and enable programs (TPRM etc) to align, execute, and monitor progress on remediation actions.

Assist in developing and delivering tracking, and monitoring KPIs and KRIs on Hong Kong’s operational resilience progress and posture.

3. Maintain Robust Business Continuity Plan

Assist in leading and managing non-Tech teams to develop and maintain Hong Kong’s Business Continuity Plans (BCP), improving completeness and quality of BCP for critical and non-critical processes.

Facilitate and lead regular testing and exercises to ensure the effectiveness and efficiency of BCPs.

Ensure BCPs are reflective of Critical Operations considerations, where applicable, including impact tolerance and material points of failure.

4. Ensure Exit Plans for Critical Third Parties are Maintained and Tested

Assist in leading and managing the validation of critical third parties for Hong Kong as part of critical operations analysis.

Partner with third party relationship owners to develop and maintain exit plans for critical third parties.

Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans.

Required Qualifications:

Bachelor's degree in business administration, strategy, operation management, or a related field.

5-10+ years of experience in Insurance, Banking, or Wealth and Asset Management, with 5+ years in Operations management role.

Extensive knowledge of discipline of operational resilience and business continuity risk management.

Proven track record in delivering complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations.

Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team.

Strong understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions.

Strong knowledge of discipline of operational resilience and business continuity risk management.

Experience with executing risk & control self assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process.

Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders.

Knowledge of risk management principles, best practices, and tools.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。

Working Arrangement

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