Chief Agency Officer, Hong Kong & Macau

Reporting to Chief Distribution Officer, HK & Macau, this position is responsible for the leadership of Agency channel in Hong Kong & Macau.

The position is accountable for driving strong sales growth through agency channel in line with the Company’s Strategic Priorities which are presented to the senior leadership of Manulife. It includes growing the number and productivity of the Agency, increasing digital adoption and driving High Net Worth (HNW) and Mainland Chinese Visitors (MCV) business. To achieve this, the incumbent works closely with the heads of each product lines and Finance management to deliver appropriate product and compensation, and with other parties to build differentiation, quality service and tools.

This role is leading Agency Directors and other agency functions to achieve the profitable growth and development of the Agency Force, and ensure sales, productivity and recruitment goals are achieved with quality standards. This position is also in charge of the management of the Agency Force in areas of communication, compliance, performance management of agents/ managers, for ensuring company objectives and compliance standards are achieved

Position Responsibilities:

Deliver sales and recruitment targets for agency channel in line with strategic plans and objectives. It includes ensuring the quality of the business and delivering NBEV targets. This is managed through the Agency Sales team of and through working with the product lines and Agency Development teams to put in place product, service, incentives, management, recruitment packages and other forms of motivation (campaigns, etc.) as necessary to achieve Manulife’s goals.

Partner with the product lines, marketing and Operations leaders to create positive differentiation through offering appropriate products, compensation, operational support and tools to the agency channel. This includes the removal of barriers so that distribution can operate at maximum possible efficiency.

Develop and implement strategies to differentiate Manulife. This includes leading the digital tools adoption, recruitment profiles for Agency and other vital initiatives.

Lead the Agency Contracting and Agency Recruitment teams to recommend sales compensation and other incentives for agency channel.

Manage the necessary people, property and other infrastructure required to facilitate the agency channel. This includes the development of agency compliance capability, as well as establishing staffing plans and budgets to meet plan.

Partner with related teams in the company to drive HNW and MCV initiatives enhancing our service model to meet the needs of these target segments. The areas include payment solutions, customer communications, onboarding customer experience, channel expansion, product strategy, and research.

Capture the HNW and MCV opportunities and increase the penetration by enhancing sales process and services with effective controls in place. Motivate agency channel to expand their capabilities and opportunities in reaching HNW and MCV customers.

Required Qualifications:

Strong understanding of meeting the financial needs of customers by providing insurance and protection products and services solutions.

Implement effective agency distribution models and strategies to grow a profitable business.

Ability to engage all levels of the organization to provide the products and services to the distribution channels.

Strong leadership and coaching skills.

Strong communication skills, both verbal and written.

Successful track record of growing an insurance business within a relatively mature market environment.

Being able to recruit, motivate and retain high caliber, high performing professionals

Developing, fostering and inspiring a common culture (performance and customer orientated) and collaboration across the organization

A progressive attitude with a natural curiosity and drive to identify new ideas or opportunities.

Enthusiastic and optimistic with a drive to succeed and willingness to take managed risks.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。

Working Arrangement

混合办公