Customer Service Officer

Customer Service Officer, Distribution Contact Centre

Hong Kong

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer with the resources to solve critical problems for the future of our business, which is why we need you.

What motivates you?

· You obsess about customers, listen, engage and act for their benefit

· You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

· You thrive in teams, and enjoy getting things done together

· You take ownership and build solutions, focusing on what matters

· You do what is right, work with integrity and speak up

· You share your humanity, helping us build a diverse and inclusive work environment for everyone

On the job you will:

· Handle enquiries and requests of on Individual Financial Products administration arising from agents.

· Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.

· Provide support to management and recommend productivity/service improvements.

· Ensure accuracy and compliance of all requests to be completed with good quality standards.

· Support to management and recommend productivity/service improvements.

· Support ad-hoc tasks to achieve desired results of business needs.

We are looking for someone with:

· 3+ years of customer service experience preferred but not a must

· HKDSE/HKCEE/ diploma qualification will be required

· IIQE 1,3,5 will be preferred

· Preferably worked previously in a call centre/ service centre environment

· Experience in Individual Financial Products or Life, group life and medical insurance, financial and wealth management products preferred

· Excellent telephone manner with good interpersonal skills

· Mature and pleasant personality

· Self-motivated and able to work independently

· Excellent service attitude and able to follow through on commitments to customers

· Adherence to quality standards

· Fast and accurate typing skills (over 45 wpm) and PC literate in Word/Excel

· Good communication skills in English and Chinese, both written and spoken.

What can we offer you?

· A competitive salary and benefits packages.

· A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

· A focus on growing your career path with us.

· Flexible work policies and strong work-life balance.

· Professional development and leadership opportunities.

Our commitment to you

· Values-first culture

· We lead with our Values every day and bring them to life together.

· Boundless opportunity

· We create opportunities to learn and grow at every stage of your career.

· Continuous innovation

· We invite you to help redefine the future of financial services.

· Delivering the promise of Diversity, Equity and Inclusion

· We foster an inclusive workplace where everyone thrives.

· Championing Corporate Citizenship

· We build a business that benefits all stakeholders and has a positive social and environmental impact.

Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html

宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。

Working Arrangement

混合办公