Senior Customer Service Officer, Customer Contact Centre

Position Responsibilities:

Mainly handle customer enquiries and requests related to Individual Financial Products, Group Life and Medical Insurance and Wealth Management products arising from customers through email correspondence.

Respond to customer enquiries accurately in a professional manner with tactful customer service skills within established service standards and turnaround times.

Ensure all customer requests are processed accurately and in compliance with company guidelines and regulatory requirements.

Work with other departments for case resolutions and streamline the workflow to enhance customer experience.

Support to management and recommend productivity/service improvements.

Support ad-hoc tasks to achieve desired results of business needs.

Required Qualifications:

Above 5 years of solid customer service experience preferred but not a must

University graduate in business, finance, language studies or other relevant subjects

Qualified license of IIQE Papers 1, 3 and 5 preferred

Preferably worked previously in a call centre or customer service centre environment

Experience in handling customer enquiries through email correspondence

Strong written communication skills with the ability to draft clear, professional and customer-focused email responses

Self-motivated and able to work independently

Fast and accurate typing skills (45+ wpm) and PC literate in MS Word/Excel

Good communication skills in English and Chinese, both written and spoken

When you join our team:

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。

Working Arrangement

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