Operations Officer

Responsibilities:

Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include tenant and customer services, maintenance, cleaning, security, traffic control etc, to deliver first class services standard to all tenants and customers

Enforce landlord's rights and statutory requirements

Monitor the performance of services contractors together with technical team as and when required

Work closely with other internal departments or stakeholders to ensure smooth daily operations, and support to marketing events and company activities

Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants

Conduct emergency procedures established by the Company properly

Implement company policies in various functions

Perform any other duties as assigned by the senior

Requirements:

Form 7 or above with at least 3 years of property management experience

Holder of Security Personnel Permit

Good leadership and interpersonal skill

Good communications skill

Work on shift (including Overnight shift) and call is required

Excellent customer service attitude

Can deliver clear instructions

Good command of English and Chinese (Cantonese and Mandarin), and general PC skill

Member (or student member) of CIH / HKIH is preferred