Intern_Tech Opti&Data Aly/流程优化与数据分析实习生

[6 months, 4-5 days/week]

Name of Project: 流程优化与数据分析实习生

Main Tasks:

Process Innovation (50%)

-Analyze existing processes and identify optimization opportunities to improve the quality and efficiency of TIPS case handling.

-Collaborate with cross-functional teams to address dealer pain points and improve service processes.

-Develop data-driven reports and recommendations for process improvement.

Data-Driven Research & Analysis (20%)

-Collect and analyze dealer survey data to identify recurring technical issues and service gaps.

-Develop digital tools (e.g., Power BI, Excel,Python) to streamline data analysis and reporting.

Fault Resolution Process (FRP) Optimization (30%)

-Support FRP methodology optimization in Aftersales to accelerate issue resolution and reduce market pressure.

-Collect and analyze data to evaluate current process performance.

-Support case tracking, status clarification, and problem-solving activities.

Key Qualifications:

[Required]

-Creative problem-solver with a passion for improving customer experiences.

-Strategic and creative mindset.

-Strong analytical skills with experience in Excel, PowerPoint, and data visualization tools (e.g., Power BI).

-Experience using AI tools (e.g., prompt engineering, Claude Code, Codex).

-Fluent in English and Chinese, both written and spoken.

[Preferred]

-Interest in the automotive industry.

-Data analysis skills.

[Bonus]

-Project management skills.

Language:

Chinese: Proficient

English: Conversational

Education:

Degree: Bachelor or above

Major: Business Analytics/Computer Science/Automative/commercial/etc.