Associate Director, Operations Insights Automation

We are seeking a highly skilled Data Analyst to join our Regional Operations team. The successful candidate will focus on risk and control automation, leveraging data analytics to enhance operational efficiency and effectiveness across the Asia segment markets. The candidate will report to the Head of Ops Data Insights and Low Code Automation. This role requires a strategic thinker with a strong analytical background and experience in implementing data-driven solutions to manage and mitigate risk.

Position Responsibilities:

Collaborate with regional operations and risk management teams to identify and implement automation opportunities in risk and control processes.

Develop and maintain data models, reports, and dashboards to support risk analysis and decision-making.

Analyze large datasets to identify trends, patterns, and anomalies that may indicate risks or inefficiencies.

Design and maintain automated processes for data collection, cleaning, and analysis to improve risk assessment quality and accuracy.

Work with IT and stakeholders to integrate automated solutions into existing systems and workflows, ensuring optimal performance.

Provide insights and recommendations to senior management based on data analysis.

Keep up-to-date with industry trends and best practices in data analytics, risk management, and automation.

Ensure compliance with data governance policies and procedures.

Lead risk-based process mapping sessions to create workflows, identify risks and controls, and assess control effectiveness.

Develop procedures to identify and report operational errors and loss events, and lead test development and implementation.

Strengthen data analytics capabilities to identify operational and process gaps.

Required Qualifications:

Bachelor’s degree in data science, Statistics, Computer Science, Business Analytics, or a related field.

Proven experience as a Data Analyst, preferably in an operations or risk management setting.

Strong proficiency in data analytics tools such as SQL, Python, or similar.

Experience with data visualization tools such as Tableau, Power BI, or similar.

Familiarity with risk management frameworks and practices.

Excellent problem-solving skills and attention to detail.

Strong communication skills, with the ability to convey complex data insights to non-technical stakeholders.

Experience in process automation and knowledge of relevant technologies (e.g., RPA or Power Automate) is a plus.

Preferred Qualifications:

Familiarity of Operational processes, and risk and controls and how they can impact the business

Works independently and be able to lead/facilitate projects and business initiatives

Proven project management skills and strong analytical skills

Strong stakeholder and people management skills; able to effectively articulate the vision, possibilities, and outcomes through strong verbal and written communication

Strong interpersonal skills, with ability to manage stakeholders and work collaboratively

Resilient, able to handle multiple priorities and time-manage effectively

Self-driven, able to meet objectives with a minimal amount of managerial oversight

Excellent command of English (verbal and written). Proficiency in other Asian language would be a plus.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

宏利金融有限公司是全球领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com).

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。

Working Arrangement

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