Manager - Platform Services & Application System

Location: Sham Shui Po

Employment: Permanent

Job Responsibilities:

Assist Infrastructure Manager to formulate the infrastructure strategy and develop roadmap on Digital infrastructure platform services

Lead Platform Services team to design and implement the enterprise infrastructure and platform projects on both cloud and data center

Lead the team in providing infrastructure and platform support for Oracle Fusion Cloud, including service readiness, operational stability, performance, resilience, security and continuous improvement; provide transition support for SAP migration and decommissioning activities where required.

Manage the enterprise Platform Services including cloud computing resource, server, database, SAN storage, data protection, disaster recovery, etc.

Manage FinOps in Platform Services & Application Systems areas, accountable for the OPEX spending related to supported systems.

Uplift Platform Services and Application Systems team technical capability to handle new technology projects and BAU tasks.

Drive automation within Platform Services and Application Systems team to improve accuracy and reduce manual efforts.

Continuous improve Platform Services and Application Systems team processes by reviewing existing processes, identify improvement areas, plan and execute the improvement plan.

Develop and maintain end-to-end enterprise Platform Service monitoring and process automation

Work as the 2nd level of support for IT Operations team to provide technical guidance and training

Work close with Group Security team to governance cybersecurity control and standards including vulnerability management, software update management, etc.

Collaborate with vendors and service providers for new technology and product evaluation, planning, service delivery and technical support activities

Adopt best practices for project execution on overall project management, risk management, issue management, resource management, change management quality and budget control

Requirement

A recognised university degree in Information Technology, Computer Science, Engineering or a related discipline.

10+ years of IT experience in enterprise infrastructure and operations, including at least 6 years leading a technical team.

Strong hands-on knowledge of cloud native (IaaS, PaaS, SaaS) and on-premises platforms, including Windows and Linux servers, databases, server and SAN storage hardware, backup / data protection and disaster recovery solutions.

Good knowledge of Oracle Fusion Cloud platform operations, including its supporting infrastructure, integrations, access control, security, monitoring, release management and vendor support model. SAP knowledge is an advantage.

Proven track record of delivering medium-to-large infrastructure projects and running production-critical operations, including incident, problem, change and release management, patching and vulnerability remediation.

Experience driving automation (e.g. Ansible, Terraform, Infrastructure as Code, RPA), process improvement and FinOps / cloud cost management, with measurable results.

Knowledge of cybersecurity solutions (e.g. endpoint security, VPN, multi-factor authentication, data loss prevention) and experience working with security teams on controls, projects and audits.

Strong vendor and stakeholder management, communication, influencing and leadership skills.

Proactive and results-oriented, with a commitment to continuous learning.

Professional certifications in ITIL, Azure, Alibaba Cloud, OCI, Red Hat / Linux or PMP / PRINCE2 are an advantage.