Manager, Digital Products & Services

Manager, Digital Products & Services, Digital Banking & Experience

Join our team and play a pivotal role in developing top-tier digital banking solutions that surpass customer expectations.

What’s Expected of You:

· Assist in implementing business strategies and project initiatives across digital banking channels to deliver innovative products, services and enhancements.

· Support the continuous improvement of end-to-end customer journeys on digital channels to create exceptional experiences and resolve pain points for customers.

· Involve yourself in the project life cycle for digital projects, including user requirements preparation, review of user acceptance test cases and results, preparing customer communication/internal training, etc.

· Work closely with internal stakeholders and uphold the integrity of the team's output and rigorously safeguard the quality of deliverables.

Job Requirements

· Degree or above with a major in Business Administration, Marketing, e-Commerce, Information Technology, or related disciplines.

· 6+ years of relevant experience in digital banking services or digital product development.

· Strong problem-solving skills and detail-oriented, with an adaptable, fast-learning mindset, a positive “can-do” attitude, and effective communication skills.

· Proven hands-on track record in the project lifecycle, UAT management, and business analysis.

· Good command of written and spoken English and Chinese