EC Operation Executive

Role Overview

We are seeking a detail-oriented and proactive E-commerce Operations Executive to support the daily execution of our luxury fragrance business on key Chinese e-commerce platforms, primarily **Tmall** and JD.com. This role will serve as a crucial link between internal teams and external partners, ensuring smooth operational workflows, accurate inventory management, and high-quality customer engagement through CRM and content support.

Key Responsibilities

**1. Platform Operations & Order Management**

Execute daily operational tasks on Tmall and JD.com, including product listing maintenance, price updates, and promotional setup in alignment with marketing calendars.

Manage the end-to-end order processing workflow, ensuring timely coordination with logistics partners and customer service teams to maintain high fulfillment standards.

Monitor stock levels across platforms, assist in forecasting, and coordinate with supply chain teams for replenishment and allocation to prevent out-of-stock situations or overstocking.

Handle routine administrative processes related to platform compliance, invoice management, and sales reporting.

**2. CRM & Customer Experience Support**

Support the execution of CRM campaigns on Tmall and JD.com, including member recruitment activities, point redemption programs, and exclusive gift-with-purchase setups.

Assist in analyzing customer data to identify trends and support targeted retention initiatives.

Collaborate with the customer service team to ensure brand tone consistency in consumer interactions and resolve escalated operational issues related to orders or memberships.

**3. Content & Digital Asset Coordination**

Coordinate with internal marketing teams and external agencies to ensure timely delivery and accurate upload of digital assets (product images, videos, banners) to Tmall and JD.com.

Perform quality checks on live pages to ensure visual consistency with Bulgari’s luxury brand standards and correct implementation of campaign mechanics.

Support the localization and adaptation of global content assets for local e-commerce channels.

**4. Cross-functional Collaboration**

Work closely with Marketing, Supply Chain, IT, and Finance teams to streamline operational processes and improve efficiency.

Liaise with Tmall and JD.com platform account managers to stay updated on new tools, rules, and best practices.

Qualifications

Bachelor’s degree in Business, Marketing, or a related field.* 2–4 years of experience in e-commerce operations, preferably within the luxury, beauty, or fragrance industry.

Hands-on experience operating on **Tmall (Brand Store)** and **JD.com** platforms is essential.

Strong understanding of e-commerce backend systems, order management processes, and basic CRM mechanics.

Excellent attention to detail, with the ability to manage multiple tasks in a fast-paced environment.

Proficient in Excel and PowerPoint; familiarity with data analysis tools is a plus.

Fluent in Mandarin and English (written and spoken).

Passion for luxury brands and a strong sense of aesthetic appreciation.

What We Offer

Opportunity to work with a prestigious luxury maison.

Dynamic and collaborative work environment.

Competitive compensation and benefits package.