Client Relations Manager/AM (3-month Contract,$45-55k)

Job Description

Responsibilities

Plan, coordinate and execute client engagement programmes, in-store events, workshops and brand activations

Develop event concepts and customer experiences from ideation to execution

Manage event logistics, venue setup, vendor sourcing and budget coordination

Liaise with external vendors, agencies and internal stakeholders to ensure smooth event delivery

Partner closely with Store Managers and retail teams to develop initiatives that support client acquisition, retention and sales growth

Support gifting strategies, client appreciation programmes and VIP engagement activities

Monitor event performance and customer feedback to identify opportunities for improvement

Coordinate marketing materials, event communications and customer invitation processes

Ensure all events and activations align with brand standards and luxury customer experience expectations

Support ad hoc client development and retail marketing projects as assigned

Requirements

Degree holder in Marketing, Business, Communications or related disciplines

5+ years of experience in Client Relations, CRM, Event Marketing, Retail Marketing or Customer Engagement

Luxury retail background is required

Proven experience managing in-store events, workshops, VIP experiences and client activations

Strong vendor management and project coordination skills

Commercially minded with the ability to link client engagement initiatives to sales objectives

Excellent communication and stakeholder management skills

Proactive, creative and detail-oriented

Fluent in English and Chinese

Immediate availability is highly preferred

Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".

Information collected will be treated in strict confidence and only be used for recruitment purposes.