锦鲤求职岗位描述
职位描述
1. Aim to improve service efficiency, quality and customer experience, design and optimize the service procedure, create a solution and promote its landing
2. Have a good knowledge of the business needs and can analyze its pain points, explore customers' deep requests and promote the improvement of the service team
3. Possess unique horizons and sensitivities, can identify defects and areas for improvement in the procedure to enhance its effectiveness.
4. Track and locate business anomalies, conduct in-depth analysis and induction, and put forward constructive suggestions on data indicators
5. Responsible for data analysis related to the service operation, in-depth understanding of the business, completing the construction of the data dashboards, various topic analyses and report writing
6. Comfortable with shift work and night schedule (23:00–07:00)
任职资格
Full-Time Bachelor’s Degree or higher;
Highly proficient in both verbal and written English, advanced proficiency preferred.
Excellent communication and interpersonal problem resolution skills.
Demonstrate a high level of ownership and have a passion for helping and supporting others;
Flexible and forward-thinking attitude, with a diligent and results-oriented approach to work;
Able to work under tight deadlines and pressure, both independently and with others;
Previous experience in customer success/escalation role, OTA experience preferred;