Senior Service Engineer

Position Summary

We are seeking a committed and skilled Network Engineer to join our 7x24 shift operations team, responsible for monitoring and supporting network infrastructure within a mission-critical environment. The role focuses on incident handling, change execution, and operational support for network components only.

Key Responsibilities

Provide 24/7 network infrastructure support in a shift-based rotation

Monitor and resolve network-related incidents, escalating non-network issues to appropriate teams

Handle network-related change requests and user requests in accordance with operational procedures

Perform administration and operational tasks on Cisco switches and F5 LTM/GTM load balancers, based on Tier 2-provided procedures and guidelines.

Maintain and update documentation for network incidents, changes, and configurations

Collaborate with other infrastructure teams to ensure seamless operations and issue resolution

Participate in network health checks, performance monitoring, and proactive maintenance

Support NOC operations and contribute to continuous improvement initiatives

Requirements

Minimum 3 years of IT experience in infrastructure or network support

At least 2 years of experience in IT helpdesk or service desk support, handling user and change requests

1 year of hands-on experience in network operations, including switch and load balancer support

Familiarity with NOC support models, including incident and change management workflows

Strong network troubleshooting skills

Experience supporting Cisco switches and F5 LTM/GTM

Advanced experience (preferred) in Cisco ACI and MSO (Multi-Site Orchestrator)

Preferred Attributes

Strong analytical and problem-solving skills

Ability to work independently and under pressure in a fast-paced environment

Effective communication and documentation skills

Willingness to work in a 7x24 shift rotation, including weekends and holidays