Customer Services Officer

Your role:

Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.

Work closely with internal and external parties to ensure timely and professional service to customers

Handle and resolve the problem cases independently

Perform any ad hoc tasks as assigned

Requirements:

HKCEE / DSE or above in any disciplines

IIQE Paper 1 & 3 required

Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit

Shift duty is required

We Offer:

Performance bonus

Medical and dental insurance coverage

Structured training programme

Clear and excellent career path

Birthday Leave

Staff Discount