Customer Services Executive

(本項職位空缺只備英文版本) Customer Services Executive (Ref. No. CS-CS-CSE-COW) Responsibilities : Reporting to the Customer Services Manager, the appointee will mainly perform the following duties: • To support the daily operations of the Customer Centre and Call Centre • To provide quality customer service through various communication channels regarding applications for electricity supply, account transfers, deposits, final accounts, and other customer account-related transactions and enquiries • To process customer account documentation and operational records, and maintain the ISO 9001 Quality Management System • To assist in customer service enhancement and operational improvement initiatives Requirements : • Higher Diploma, Associate Degree, or Bachelor’s Degree in any discipline • Customer-oriented with good communication and interpersonal skills • Proficient in Microsoft 365 applications and able to leverage digital tools to enhance productivity and workflow efficiency • Good command of written and spoken English and Chinese languages, with proficiency in Putonghua • Ability to communicate in additional languages such as Japanese, Filipino or Indonesian an advantage Fresh graduates will also be considered. Working Location : North Point Application: If you are interested in this position, please send your resume and the Application Form (in PDF format) to the Human Resources Division, The Hongkong Electric Co., Ltd. at recruit@hkelectric.com. Please also visit our website to know more about our Company http://www.hkelectric.com. Important: To facilitate our easy tracking, please use a unique file name for all attachments and your email subject box in this format: CS-CS-CSE-COW-Last Name First Name Other Names (if applicable) Applicants not invited for interview within two months from the application date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the application date. We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.