锦鲤求职岗位描述
WhoWeAreCoohom(ManyCoreTech)isaSpatialIntelligencecompanypoweredbyAIandGPUclusters,dedicatedtobuildinga"SimulatorofthePhysicalWorld."Ourcutting-edgespatialintelligencetechnologyiswidelyappliedinreal-timerenderingforinteriorspaces,industrialmanufacturing,andvirtualworldtraining.Recognizedasoneofthe"HangzhouSixDragons,"wewelcomechallenge-drivenindividualstojoinusinexploringtheinfinitepossibilitiesofspatialintelligence! KeyResponsibilities1. MerchantOperations:ManageinternationalSaaSbusinesswithinthehomefurnishingindustry(primarilyfortheSouthKoreanmarket)referredbythesalesdepartment.Responsibilitiesincludedailycommunication,troubleshooting,andcollectingclientneeds/feedbacktoprovidepremiumservicethroughinternalandexternalcoordination.2. ClientEngagement:Enhanceclientstickinessandsatisfactionthroughregularcommunication,on-sitevisits,andotheroperationalstrategiestomaintainstronglong-termpartnerships.3. ProjectImplementation:Gaindeepinsightsintoclientstatusandrequirementstoprovideprofessional,customizedprojectsolutions;guideclientstowarddeepcooperationanddriveCustomerSuccess.4. Retention&Upselling:Drivecontractrenewalsandidentifypotentialclientneedstoprovidevalue-addedservices.5. DataAnalysis:Takeownershipofmetricssuchastooladoptionanduseractivity;utilizedatatoidentifypainpoints,analyzeoperationaleffectiveness,andprovidestrategicsolutions.6. ProductInfluence:Maintainaproduct-centricmindsettoguideanddriveproductiterationsandensuresuccessfulfeatureimplementation.7. Qualifications1. Language&Travel:ProficientinKorean(Nativeorbilingualproficiency)Chinese/English(Businessproficiency)Abilitytotraveldomesticallyandinternationallyasneeded.2. CoreCompetencies:Exceptionalcommunicationandlogicalthinkingskillswitha"big-picture"perspective.Goal-orientedwithdisciplinedprocessmanagementhabits.3. ProfessionalExperience:3+yearsofexperienceinSaaSsales(NewBusiness)orCustomerSuccesswithinthehomefurnishing/interiordesignindustry.Experiencemanaginglarge-scalekeyaccountswithamaturestrategicmindsetforclientoperations.4. SoftSkills:Proactiveandagilelearnerwithaninnovativemindset.Demonstratespatience,strongserviceawareness,andadeepsenseofresponsibilitytowardclients.Highresilienceunderpressure,acollaborativeteamplayer,andawillingnesstoshareknowledge.Provensuccessinprojectadvancementorclientservicesisrequired.5. CorporateBackground:Experienceinmedium-to-large-scaleenterprisesispreferred,withprofessionalworkhabitsandvaluesthatalignwithCoohom’sculture. 客户成功经理-外派韩国我们是谁Coohom（ManyCoreTech）是一家由AI和GPU集群驱动的空间智能公司，致力于打造“物理世界的模拟器”。我们前沿的空间智能技术广泛应用于室内空间实时渲染、工业制造以及虚拟世界训练等领域。作为被誉为**“杭州六小龙”**之一的企业，我们欢迎有挑战精神的人才加入，一同探索空间智能的无限可能！主要职责1. 商家运营：负责家居行业国际SaaS业务中由销售部门转介的客户，主要面向韩国市场。包括日常沟通、问题处理、收集客户需求/反馈，并通过内外部协同为客户提供高质量服务。2. 客户关系维护：通过定期沟通、上门拜访等运营方式增强客户粘性与满意度，维持长期稳定的合作关系。3. 项目落地实施：深入了解客户现状与需求，提供专业、定制化的项目解决方案；引导客户开展深度合作，推动客户成功（CustomerSuccess）。4. 续约与增购：推动合同续签，并挖掘客户潜在需求，提供增值服务。5. 数据分析：负责工具使用率、用户活跃度等指标；通过数据识别痛点，分析运营效果，并提出策略性解决方案。6. 产品影响力：保持以产品为中心的思维，推动产品迭代并确保功能成功落地。7. （原文此处疑似缺失内容）任职资格1. 语言与出差：熟练掌握韩语（母语或双语水平），或者英语（商务水平），可根据需要外派至韩国。2. 核心能力：具备出色的沟通能力和逻辑思维能力，有“大局观”。目标导向，具备良好的流程管理习惯。3. 专业经验：3年以上SaaS销售（新业务拓展）或客户成功经验，优先考虑家居/室内设计行业背景。具备管理大型重点客户的经验，并拥有成熟的客户运营战略思维。4. 软技能：积极主动、学习能力强，具备创新思维。耐心、服务意识强，对客户有高度责任感；抗压能力强，善于团队协作，愿意分享知识。需有推动项目进展或客户服务的成功经验。5. 企业背景：优先考虑有中大型企业工作经验者，具备专业的工作习惯，并认同Coohom的企业文化与价值观。