Technical Support Specialist

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该职位隶属于
ComOps Post Sales Support Manager

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Your role and responsibilities (Mandatory)

Responsible for liaising with overseas factories to resolve product quality issues raised by customers.

Tracks the full lifecycle of issue resolution and drives cross-departmental collaboration for timely closure.

Participates in establishing escalation matrices and sets up dashboards to monitor progress and timeliness.

The work model for the role is: onsite

This role is contributing to the ELSP/Commercial Operataion/After sales service in China. Main stakeholders are Sales, Quality, Factory, After-sales, Global Quality Team, Product Managers, Logistics, Import &

Export Team.

You will be mainly accountable for:

End-to-end handling of import product quality issues from the customer side: receiving, logging, submitting, and following up to drive case closure.

Coordinate with after-sales, sales, product, and factory teams to complete issue analysis; drive resolution through meetings when necessary.

Participate in process optimization and establishment of escalation matrices.

Escalate complex, high-risk cases to relevant departments and colleagues in a timely manner per the escalation matrix.

Document archiving and management to ensure complete and traceable records of cases, processes, and project materials.

Monitor issue handling progress and timeliness through dashboards and other tools.

Our team dynamics (Optional)

You will join a {insert adjectives – e.g. dynamic, talented, high performing} team, where you will be able to thrive.

Qualifications for the role (Mandatory)

Bachelor's degree or above in Electrical Engineering, Automation, or related fields.

Knowledge of low-voltage electrical products; familiarity with ABB electrical products preferred.

Proficient in office software; AI literacy and tool application capability required.

Strong learning ability, communication skills, and ability to work under pressure.

Strong logical thinking; skilled at mapping business processes and creating flowcharts.

Fluent written and spoken English for direct communication with overseas factories.

What's in it for you? (Optional)

Benefits (Optional)

We also offer our employees the following benefits:

Benefit 1

Benefit 2

Benefit 3

Benefit 4

Benefit 5

Local Specific Benefits (Open Field below – Optional)

Locally, you can count on {Add local perks and benefits in text format}

More about us (Mandatory)

{Insert specific business area/division/service function or corporate function paragraph from common source material}

{Insert country/location -specific boilerplate (1-2 sentences only)} {optional}

{Insert country-specific legal statement e.g.: EEO/data privacy} {where required}

{Insert PES (Pre-employment screening) sentence} {when required}

{Insert local TP or hiring manager contacts if necessary}

Guidelines:

Please be aware:

All fields in yellow should be populated with relevant information (based on Job description and the Kick-off form). All other text can also be modified if necessary, within the given guidelines.

Text in bold is fixed and should not be edited or removed

Reporting Manager section is mandatory both internally and externally, to be posted via eRec functionality

“Your role and responsibilities” should be plain text followed by maximum 4 additional bullet points

The “Qualifications for the role” section should include no less than five and no more than seven bullet points. These bullet points should be listed in order of importance for the success in the role

Indicate the required language knowledge in the “Qualifications for the role” section whenever it is mandatory and/or applicable

Information about “Licenses and visa/work permit” is optional, use this sentence wherever it is required

In the “More about us” section you can add further legal statements/PES indications or Talent Partner contacts, for example

Read more about the guidelines in the Guidelines doc available in the SharePoint

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