HR Solutions Partner - HRIS & OpEx

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说特灵科技，以及通过我们的各项业务，包括特灵注册商标和Thermo King可持续发展不仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

工作地点：
现场（5天）

HR Solutions Talent Statement

We are a dynamic, diverse, and talented team that is passionate about our work and the impact we have on those we serve. We take great pride in providing excellent customer service and have fun doing it. We work closely with subject matter experts and leaders across the enterprise, which enables us to develop skills, broaden our knowledge, and solve problems across a wide range of HR, Communications, Financial Acumen, Employee Relations, Change Management, Project Management, and Operational Excellence topics.

High-level Scope of Job

Ensure employee data and business information are accurately maintained and processed in HR systems.

Effectively deliver support services for HR Data Management, HR systems, Employee Advise, and HR Operational Excellence in the region.

Work with the Global Process Owner, HRIT team, and relevant COEs to improve HR processes, enhance HR systems, and strengthen service delivery.

Act as regional HR system owner and global HR system focal contact.

Serve as SME-facing business partner for process optimization, employee inquiry resolution, and critical problem solving.

Act as an internal consultant for HRBPs, managers, and employees on HR system solutions, employee services, and process efficiency.

Lead or support projects to extend and consolidate local HR systems functionality, improve user experience, and drive HR operational excellence.

Support employee advise activities by providing guidance on HR processes, policies, and case handling in alignment with company standards.

Drive standardization, continuous improvement, compliance, and governance across HR operations.

Job Responsibilities

Maintain and process all employee lifecycle data in HR systems (Workday, etc.) and ensure data accuracy, integrity, reliability, and timely delivery.

Handle business and employee HR-related data and system requests via Employee Center, Platinum HRP (China), and other service channels, and provide solutions within SLA.

Support employee advise activities by responding to employee and manager inquiries related to HR processes, policies, systems, and employee lifecycle matters, escalating complex or sensitive cases when needed.

Partner with HRBPs, managers, and COEs to provide practical guidance and ensure consistent interpretation and application of HR processes and policies.

Lead or conduct regular standard work reviews and update process documentation based on process, policy, or system changes.

Be responsible for internal and external data auditing, process compliance, and operational controls.

Identify service delivery gaps, root causes, and improvement opportunities, and drive corrective and preventive actions.

Act as the regional HR system contact point with global HRIT and Global HR Solutions COE teams.

Represent the region in global HR system and process projects, such as Ease to Get Things Done, Global HCM(Workday), and other transformation initiatives.

Provide technical assistance and one-to-one or group training to HR staff in HR-related applications, systems, and standard processes.

Monitor HR system performance, interfaces, and service effectiveness, and work with HRIT and stakeholders to analyze issues and troubleshoot.

Own regional HR system maintenance and continuously simplify and optimize HR systems through enhancements based on HR and business requirements.

Support the design, implementation, and sustainment of HR Operational Excellence initiatives, including process standardization, documentation, metrics, governance, and continuous improvement.

Track and analyze service trends, case volumes, recurring issues, and operational metrics to recommend actions that improve efficiency, quality, and user experience.

Contribute to change management and communication plans for new processes, tools, and operational improvements.

Ensure confidentiality, appropriate judgment, and compliance in handling sensitive employee data and employee-related inquiries.

Requirements

5+ years of HR working experience, preferably including HR operations, employee services, data management, or shared services.

Familiarity with HR systems such as Workday Taleo, ServiceNow, Platinum, Gaia, etc.;

Experience in employee support, employee advise, case handling, or HR service delivery is preferred.

Project management experience and change management capability is preferred.

Passion for technology and strong technical savvy.

Strong process improvement mindset and interest in HR Operational Excellence.

English proficiency as a working language.

Ability to work in an international environment and build effective relationships across different languages, cultures, and organizational styles.

Customer-oriented mindset with the ability to manage stakeholder and employee expectations effectively.

Good problem-solving skills and drive for excellence.

Ability to manage confidential information with sound judgment and discretion.

Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.

我们提供具有竞争力的薪酬以及全面的福利和项目。我们是一个机会均等的雇主，所有符合条件的申请者均会被公平考虑录用，无论其种族、肤色、宗教、性别、性取向、性别认同、国籍、孕期、年龄、婚姻状况、残疾、受保护退伍军人身份或任何受法律保护的身份。