Professional

YOUR TASKS AND RESPONSIBILITIES

Travel & Expense Management

Develop and maintain a strong understanding of the global Travel & Expense Management service portfolio, systems landscape, business needs and strategic priorities.

Collaborate with Regional Travel and Expense Managers to understand evolving business needs, operational challenges and improvement priorities.

Be capable of acting as back-up for Regional Travel and Expense Managers when required.

Drive selected local, regional or global AI initiatives, projects and business improvement activities to address TEM business priorities and deliver measurable business value.

Stay closely connected to evolving TEM business needs, market trends and industry developments to continuously identify opportunities for innovation, simplification and service improvement.

AI, Automation & Digital Enablement

Promote the practical and responsible adoption of approved AI and digital solutions and help colleagues leverage new technologies effectively in their daily work.

Review business processes end-to-end, identify root causes and improvement opportunities, and translate business challenges into clearly defined AI and automation use cases.

Design, prototype, develop or coordinate AI-enabled, automation and low-code solutions using approved enterprise platforms (e.g., Copilot and Microsoft platforms) where applicable, in close collaboration with business and technical stakeholders.

Support the full lifecycle of myTravel Assistant and future AI-enabled solutions, including business requirements, testing, deployment, user adoption, ongoing operation, optimization and enhancement.

Support AI literacy and capability-building initiatives and promote innovation across the TEM Community and Capability Cluster.

Act as an active member of the Mobility & EDM AI Mission Group, contributing to capability-cluster digital transformation initiatives and the co-creation of the Mobility & EDM AI landscape and roadmap.

WHO YOU ARE

Bachelor's degree or higher in Business Administration, Finance, Information Systems, Engineering, Computer Science, Data Analytics or a related field.

3-5 years of professional experience in Travel & Expense Management, Finance Operations, Process Improvement, Digital Transformation, Automation or related areas.

Hands-on experience in one or more of the following areas is expected: AI-enabled solution design, AI agent or chatbot development, workflow automation, low-code/no-code development, data analytics, reporting automation or business process integration. Experience with enterprise platforms such as Microsoft Copilot, Power Platform, Power Automate, Power BI, RPA tools or similar technologies is preferred.

Strong analytical thinking and structured problem-solving skills, with the ability to evaluate and recommend AI solutions, agents, automation technologies and digital platforms based on business requirements, feasibility, user experience and expected business value.

Growth mindset and strong learning agility, with the curiosity and ability to continuously explore and adapt to emerging technologies and new ways of working.

Ability to work independently, lead assigned initiatives and drive outcomes with limited supervision.

Strong communication and stakeholder management skills, with the ability to collaborate effectively across the TEM community, business stakeholders and technical teams.

Fluent English communication skills, both written and verbal.

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