锦鲤求职岗位描述
Job Description
Responsibilities
Respond promptly to incoming phone calls and emails from customers
Diagnose customer issues and provide accurate information/resolutions
Document all customer interactions and details in the CRM system
Compose clear, concise, and personalized email responses
Route emails to appropriate team members for further assistance as needed
Demonstrate a strong customer-centric approach to ensure satisfaction
Develop product and policy knowledge to provide accurate information
Escalate complex issues to supervisors or subject matter experts
Requirements
1-2 years of customer service or call center experience
Excellent verbal and written communication skills in English, Cantonese and Mandarin
Strong problem-solving and analytical skills
Proficient in using CRM software and Microsoft Office
Ability to work in a fast-paced, high-volume environment
Working Schedule
5 days per week, Mon to Fri, Working hours: 09:00-18:00
Interested parties please send your application letter and full resume with current / expected salary and availability by clicking "Apply now".
Information collected will be treated in strict confidence and only be used for recruitment purposes.