锦鲤求职岗位描述
岗位职责
一、客户管理 / I. Client Management
· 负责新客户的接待工作，协调各方资源，确保接待质量。
Responsible for receiving new clients, coordinating resources from all parties to ensure reception quality.
· 负责上下游业务转化对接，跟踪潜在客户的转化进度，促进业务合作。
Responsible for upstream and downstream business conversion coordination, tracking potential clients' conversion progress, and promoting business cooperation.
· 负责客户问卷调查的填写与整理，分析客户需求，为服务改进提供依据。
Responsible for completing and organizing client RFIs, analyzing client needs, and providing basis for service improvement.
· 参与客户满意度管理，系统化收集和处理客户意见。
Participate in client satisfaction management, systematically collecting and processing client feedback.
二、市场宣传 / II. Marketing and Promotion
· 负责行业会议的计划和执行，包括会议的合同对接、展台制作、协助专家准备等，推动市场活动留资追踪。
Responsible for planning and executing industry conferences and webinars, including financial coordination, booth production, assisting experts in preparation, and promoting lead tracking for marketing activities.
· 参与宣传材料的更新与维护，确保宣传资料的时效性和准确性。
Participate in updating and maintaining promotional materials to ensure timeliness and accuracy.
三、项目管理 / III. Project Management
· 负责新项目BD支持，协助完成合同议价等商务工作。
Responsible for new project BD support, assisting in contract negotiation and other commercial work.
· 负责项目管理，跟踪项目进展，确保项目顺利推进。
Responsible for project management, tracking project progress, and ensuring smooth project implementation.
四、数据整理与工具建设 / IV. Data Organization and Tool Development
· 支持数据整理与自动化提效工具建设。
Support data organization and automation efficiency tool development.
岗位要求
硕士及以上学历，生物、管理、市场营销或相关专业优先。具备3年以上项目运营管理、客户管理或市场宣传相关工作经验，有CRO行业或生物医药行业经验者优先。
Master's degree or above, with preference for biology, management, marketing, or related majors. More than 3 years of relevant work experience in project operations management, client management, or marketing promotion. Experience in the CRO industry or biopharmaceutical industry is preferred.
· 具备优秀的客户接待与沟通能力，能够独立组织客户来访活动。
Excellent client reception and communication skills, capable of independently organizing client visits.
· 具备市场宣传与品牌推广经验，熟悉宣传册、视频、PPT等宣传材料的制作。
Experience in marketing and brand promotion, familiar with the production of promotional materials such as brochures, videos, and PPTs.
· 具备项目管理能力，能够同时跟踪多个项目进度，协调各方资源。
Project management capabilities, able to track multiple project progress simultaneously and coordinate resources from all parties.
· 具备数据分析能力，能够整理和分析业务数据，为决策提供支持。
Data analysis capabilities, able to organize and analyze business data to support decision-making.
· 具备熟练的英语读写能力，能够处理海外客户沟通与文档。
Proficient English reading and writing skills, able to handle overseas client communication and documentation.
· 具备良好的团队合作精神和协调能力。
Good teamwork spirit and coordination skills.
· 具备较强的责任心和主动性，能够独立完成任务并推动落地。
Strong sense of responsibility and initiative, able to independently complete tasks and drive implementation.