VCC业务运营

Job Responsibilities

Business Operations — Manage the end-to-end operational lifecycle of the overseas VCC business, including project implementation, card usage issue resolution, operational coordination, and ongoing business follow-through;

Internal Client Management — Serve as a key point of contact for internal business units, coordinate cross-functional resources, manage system configuration and operational requests, and drive timely resolution of business and service issues;

Channel & Partner Operations — Coordinate day-to-day operational matters with international card schemes such as Visa and Mastercard, as well as banking and payment partners; communicate operational requirements, follow up on service issues, and support the implementation of new initiatives and process changes;

Partner Engagement & Events — Support the planning and execution of Group-level partner events and TripLink's participation in major industry conferences and exhibitions; coordinate event logistics, booth operations, partner reception, on-site engagement, and post-event follow-up;

Business Analysis — Prepare operational and business performance reports, conduct data analysis and financial modeling, and provide analytical support for business planning and decision-making;

Process Improvement — Review existing workflows, identify operational inefficiencies and improvement opportunities, collaborate with product and technology teams on optimization requirements, and drive implementation.

Qualifications

2–4 years of relevant working experience, with a bachelor's degree or above from an accredited university;

Experience in payments, fintech, financial institutions, B2B business operations, account management, or other relevant industries is preferred;

Hands-on experience in organizing corporate events, industry conferences, exhibitions, or partner engagement activities is a plus;

Strong communication, project management, and cross-functional coordination skills, with the ability to independently identify issues and drive them to resolution;

Business-level English proficiency, with strong written communication and sufficient listening and speaking capabilities for cross-border business communication and in-person networking;

Proficient in Excel, with solid data analysis and quantitative problem-solving capabilities;

Strong learning agility, ownership, and risk awareness, with the ability to identify potential operational issues and maintain appropriate control discipline in day-to-day work;

AI-savvy — Strong interest in AI tools and their practical application in business operations, with the ability and willingness to leverage AI to improve productivity and redesign workflows.