Dispatch Agent - Engineering

Job Purpose: Answer incoming calls, create corresponding work order and communicate with technicians and relevant department to provide professional and courteous service to all end users.

Key Responsibilities

• Handling user phone calls for the Facilities related issues on Emergencies & Follow-up on work orders

• Manage work orders in Dispatch system and dispatch job tasks to duty technicians accordingly

• Ensure job requests are assigned within a specified time limit according to designated priorities

• Generate operational reports for Management review

Competencies and Requirements

Experience: Call Centre working experience is an advantage

Education: High school graduated or above

Language Abilities: Good command of written and spoken Chinese, English, and Mandarin

Computer Skills: High school graduated or above