Information Technology - Site Reliability Engineer - Application Support

Job Descriptions:
❖Contribute to incident response, root cause analysis (RCA), and remediation, focusing on long term reliability
improvements.
❖Perform hands on troubleshooting across application, containers, database, and messaging and Data
Lakehouse layers.
❖Debug, diagnose, and fix application level issues encountered in production, including defects related to
configuration, deployment, performance, resource utilization, and runtime behavior.
❖Actively participate in on call rotations, incident response, and onsite troubleshooting root cause analysis, and
remediation of production issues.
❖Maintain monitoring, logging, and alerting solutions to provide real time visibility into application and platform
health
Position Requirements:
❖Bachelor Degree in Computer Science, Information Technology, Cybersecurity, or a related field
❖3+ years of experience in Site Reliability Engineering, Application Support Engineering role
❖Hands-on experience in supporting production applications in live, customer facing environments.
❖Proficiency in SRE fundamentals: SLIs/SLOs, error budgets, capacity planning, chaos testing, and toil
reduction
❖Experience with monitoring and logging platforms (e.g. Prometheus, Grafana, ELK stack)
❖Proficiency in scripting or automation languages (e.g. Python, Bash, PowerShell)
❖Demonstrated ability to leverage AI-assisted tools (e.g. GitHub Copilot, ChatGPT / enterprise AI assistants, or
similar) to accelerate operation tasks while strictly adhering to enterprise security, data protection and
compliance requirements