Service Engingeer

Overview

Field Service Engineer is responsible to maintain, install and repair AXS products at both internal and external customer sites. This position works independently to resolve all assigned customer and technical issues. Partners with Sales and Service management to drive customer satisfaction and business objectives.

Responsibilities

Completes and successfully pass assigned training tasks on assigned products and responsibilities

Working knowledge of applications/software workflow

Performing high quality installation, repair and maintenance on AXS instruments

Assigned and responsible for customer satisfaction

Performs IQ/OQ and other qualification products. Includes training.

Performs preventive maintenance on select products

Demonstrates and completes all administration duties

Maintains own tool and parts inventory to ensure adequate supply

Assist District/Process Manager with coordinating background work and leading technical discussions for regional escalations

Troubleshoots and resolves difficult service situations both within assigned accounts as well as across the district/region

Detailed technical speech of company products in seminars.

May fill in for District Manager as needed

Qualifications

Bachelor degree or above, major in: Physics or Electronics, Mechanical.

Over 2-3 years customer service experience

Proven system analytical problem solving skills.

Works independently and as part of team

Knowledge of electrical and electro- mechanical technology

Able and willing to learning new technology and new skill.

Well communication skills required, either to internal partner and customers.