锦鲤求职岗位描述
Jobresponsibilities：1.ResponsibleforundertakingtheoperationoftheinternationalhomefurnishingindustrySaaSbusinessimportedbythesalesdepartment(currentlymainlyinSoutheastAsia),includingdailycommunicationandmaintenance,troubleshooting,collectionofneedsandproblems,etc.,andactivelycoordinateinternal&externalresourcestoprovidecustomerswithhigh-qualityservices;2.Throughregularcustomercommunication,customervisitsandotheroperationalmeans,increasecustomerstickiness,improvemerchants'satisfaction,andmaintainagoodcooperativerelationship;3.In-depthunderstandingofcustomerstatus,miningcustomerneeds,providingcustomerswithprofessionalandexclusiveprojectimplementationplans,guidingcustomerstoreachin-depthcooperation,andpromotingcustomersuccess;4.Responsibleforcustomerrenewal,guideortapcustomerneedsforvalue-addedservicesonadailybasis;5.Haveacertaindataanalysisability,beresponsibleforvariousindicatorssuchastheactivityofcustomertools,locatecustomerproblemsthroughdata,proposesolutions,analyzeoperationaleffects,andtrackuserbehavior;6.Havesufficientproductawareness,beabletoguideandpromoteproductupdatediteration,andpromoteproductlanding.Qualifications：1.Englishcanbeusedasaworkinglanguage,inadditiontomateringanotherlanguageisbetter;workingexperienceinstartupandmultinationalcompanyispreffered;2.Stronglogicalthinking,big-pictureview,goalorientedwithgoodprocessmanagementmethodsandhabits;3.Experienceinconsumerbehaviorresearchispreferred;dataandproductexperiencearepreferred;4.Stronginitiative,stronglearningability,innovativeconsciousnessandcanbeappliedinwork;patience,serviceconsciousnessandsenseofresponsibilitytocustomers,strongabilitytowithstandpressure;willingtoshare,goodatteamwork.