HR Specialist - China

在空气产品公司，我们重新定义可能性。通过激发员工的热情并汇聚集体智慧，我们孕育出推动公司前进的创意与创新。当我们齐心协力——在这里，每一种声音都能被倾听，每个人都深知自己属于这里且不可或缺——我们所创造的解决方案，既能将人类送入太空，也能为医院的救命护理提供支持，更能助力建设具有开创性的世界级生产设施。

重新定义可能

V. PRINCIPAL ACCOUNTABILITIES

1. HR Program Execution

The HR Specialist executes HR programs and supports consistent, compliant, and efficient service delivery across regions.

Responsibilities include:

Support lifecycle processes, including onboarding, offboarding, absence management, and program administration

Manage complex or escalated cases within assigned HR programs

Execute compensation, benefits, and policy-related activities accurately

Maintain working knowledge of HR tools, including Case Management Tool, Workday, LearnEx, and related systems

Manage workload effectively to meet commitments and service level agreements

2. Employee & Manager Partnership

The HR Specialist provides accurate guidance to employees and managers, supporting consistent resolution of complex or escalated matters.

Responsibilities include:

Provide specialist support for sensitive, complex, or country-specific employee and manager matters

Resolve inquiries on HR policies, procedures, and processes accurately and within expected timelines

Partner with HR Leaders, HR Partners, CoEs, and process owners to resolve advanced cases

Support manager and employee understanding of HR lifecycle processes

Model company culture and values through professional, solution-oriented interactions

2. HR Service Delivery & Case Resolution

The HR Specialist manages escalated HR queries and cases routed from the GCC, with a focus on complex, sensitive, or country-specific matters.

Responsibilities include:

Resolve the Tier 2 HR inquiries escalated by the GCC

Handle exceptions, complex scenarios, and country-specific requirements

Ensure timely, accurate resolution of escalated cases

Escalate unresolved or specialist matters to HR Process Owners, CoEs, or HR Partners

Prepare knowledge documents, case summaries, and responses to frequently asked questions

4. Process Improvement & GCC Collaboration

The HR Specialist supports continuous improvement across service delivery tiers and strengthens collaboration with the GCC.

Responsibilities include:

Identify recurring escalation trends and root causes

Provide structured feedback to the GCC to reduce future escalations

Support continuous improvement of knowledge articles, SOPs, and the Global MyHR Catalogue

Recommend process enhancements to CoEs and global process owners

Drive standardization and efficiency across HR processes

5. HR Systems & Data Management

The HR Specialist maintains data quality and supports resolution of system-related escalations.

Responsibilities include:

Maintain accurate employee and HR data in Workday and related tools

Resolve complex data corrections and system-related escalations

Provide system guidance to the GCC as needed

Build and maintain expertise in HRIS platforms, including Workday and ServiceNow

6. HR Projects & M&A Integration Support

The HR Specialist contributes to HR projects and supports integration activities related to mergers and acquisitions.

Responsibilities include:

Support HR projects and continuous improvement initiatives across the MyHR Service Delivery model

Participate in M&A integration activities to support smooth transition of employees, processes, and systems

Coordinate with cross-functional teams to support project delivery and stakeholder alignment

Balance operational workload with project-related responsibilities

Track progress, deadlines, and deliverables in a structured manner

V. MINIMUM REQUIREMENTS AND QUALIFICATIONS

1. Minimum Qualifications

3–5 years of HR experience, including complex case management or escalations

Strong communication, stakeholder management, and cross-functional collaboration skills

Proficiency in HR systems, preferably Workday, ServiceNow, or SAP

Strong organisational, analytical, and problem-solving skills

High integrity, confidentiality, adaptability, and a positive, process-focused approach; HR certification preferred

2. Competencies

Advanced HR process knowledge and service delivery expertise

Employee-focused approach with strong stakeholder and GCC collaboration

Continuous improvement and change management capability

Sound judgement, problem solving, and decision making in complex cases

Results orientation, execution discipline, learning agility, and professional integrity

Credible presence and ability to influence positive outcomes

VI. ORGANIZATION CHART

The role sits on the MyHR <China> Team and reports to the HR Supervisor.

空气产品公司成立于1940年，是全球领先的工业气体企业，拥有引以为豪的创新历史和卓越运营记录，并始终坚定不移地致力于安全与环境保护。我们携手并进，将满腔热忱与多元背景汇聚一处，重新定义可能，为客户、社区及世界创造更清洁的未来。