Customer Quality Leader

伟创力是众多企业优选的多元化制造合作伙伴，致力于帮助市场领先品牌设计、制造和交付创新的产品，让世界变得更美好。

在伟创力，我们为您的职业生涯提供一个与众不同的机会，您可以在一个被尊重、包容和协作的环境中，投资自己的成长。 如果您对某个职位感兴趣，但尚未完全符合要求，我们鼓励您申请并加入我们，共同创造卓越。

工作总结
Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.


To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an [Customer Quality Leader] located in [Jiading, Shanghai].

This position will handle customer complaint, especially on quality. Lead cross functional team to fulfill customer requirement on quality, Timely response customer's questions.

What a typical day looks like:

Cooperate with sales team to handle quality complaint

Update the RMA report

Create and follow up corrective actions

Monthly RMA report

Be a driving force for improvements based on the experiences from the handling of claims and other issues

As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective, and the root cause has been determined/fixed by Failure analyzer.

Responsible to use the RMA process

Maintain a close contact with the customer/sales during the process of failure analysis investigation

Act as a QCC Team leader whenever serious customer claims happen

Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales

The experience we’re looking to add to our team:

Bachelor’s degree, major in Electrical Engineering or relevant

At least five years relevant working experience

Familiar with manufacturing process

Strong capability in problem solving

Good communication and presentation skill

Fluent English in verbal and written is must

Here are a few of our preferred experiences:

Six Sigma Green Belt is preferred.

Several years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer, or Mechanical Engineer in electronics manufacturing is preferred

What you’ll receive for the great work you provide:

Social Insurance

Commercial insurance

PTO

Transportation allowance

Annual medical check-up

工作类别
Quality

所需技能

可选/非强制性技能

伟创力是一家提供平等机会的雇主，录取与否取决于员工的绩效、资历和能力。我们不会因年龄、种族、宗教、肤色、性别、国籍、婚姻状况、性取向、性别认同、退伍军人身份、残疾、怀孕状况或任何其他受法律保护的身份而歧视任何人。我们很乐意为残障人士提供合理的便利条件，帮助他们完成申请流程。请发送电子邮件至 accessibility@flex.com，我们将讨论您的具体情况并指导您的后续步骤（注意：此邮箱不接受或考虑简历或申请，仅用于残障人士申请协助。要申请伟创力的职位，您必须先完成申请流程）。