锦鲤求职岗位描述
Customer relationship management
• Proactively develops and creates customer relationships in his/her area of responsibility
• In early phases of projects, drives solution selling methodology with architects and developers, consultants or other influencers to ensure KONE solutions are meeting customer’s needs and creating value throughout the lifecycle taking into account whole KONE product portfolio
• Creates interest and demonstrates value of KONE digital offering to influencers and customers
• Develops and grows KONE’s position in his/her customer base or market area
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Ensures customer satisfaction and solves complaints with the rest of KONE team
• Documents the customer and contact information, responsible for correct customer, influencer and contact data in CRM
Sell
• Generates leads, opportunities, orders and contracts to meet the sales budget and pricing targets
• Finds customer needs and designs solution to meet them
• Is accountable for setting optimal market pricing for each solution
• Requests technical know-how from Customer Solutions Engineering (CSE) in tendering phase in non-standard cases and according to local policy
• Arranges pre-tender, pre-booking reviews and ensures Sales-to-Operations handover with complete and correct information
• Ensures the importance of site readiness communicated to customer and included in the contract
• Validates that the contents of the order received from the customer are in line with the negotiation process outcome, including terms and conditions, quality and safety
• Is accountable for the project until Order Booking
• Ensures correct project categorization at Decision to start tendering by Gate approver
• Supports the finance function in money collection
• Driving execution of her / his individual sales plan including proactive / consultative sales customer visits
• Responsible for gathering relevant information about market and competitors from the field
• Responsible for timely and accurate reporting
• Documents full information of opportunities, tasks and visits, including won and lost reasons
• Responsible for correct opportunity data in CRM
在 KONE ，我们专注于打造创新和协作的工作文化并重视每位员工所做的贡献。员工敬业度是我们重点关注的一个方面，我们鼓励员工积极参与并分享信息和创意。可持续发展是我们的企业文化和日常实践中不可分割的一部分。我们在业务实践中秉承高尚的道德品格，力争营造一种融洽的协作文化。在这里，同事之间彼此信任和尊重，高绩效员工能够得到充分认可。在这个绝佳的工作场所，我们能够提供一系列经验和机会，帮助员工实现职业追求和个人目标，使之过上健康稳定的生活。对此，我们倍感自豪。
请登陆https://careers.kone.com/en/了解更多信息