Customer Service Officer (Serviced Apartment)

岗位职责
The candidate will assist the Leasing Manager to perform day-to-day building management of the serviced apartment and oversee the apartment’s daily operation, maintenance and cleaning services. Duties also included handover / takeover services, follow up services on tenant requests, enquiries, service calls and/or complaints, and monitoring the progress of all daily repair and maintenance services. He/ She will also be responsible for assisting leasing team on daily operations, providing administration support, preparing tenancy documents and handling incoming telephone calls and general enquiries.

岗位要求
Diploma or above in any discipline

2 years of relevant experience in serviced apartments, hospitality, hotels, property management, real estate or customer service

Proactive and customer-oriented

Good interpersonal, communication and presentation skills

Good command of spoken and written English and Chinese. Proficiency in Putonghua is an advantage

Able to work independently and under pressure

Good computer skills

Shift duty is required

Fresh graduates with a customer-oriented mindset and strong learning agility are also welcome to apply