客户支持专员

您是否热衷于助力他人并解决问题？您是否能在蓬勃发展、日新月异的环境中茁壮成长？加入我们的客户支持中心团队，成为TI成功征程中不可或缺的一部分！

您将发挥的影响力：

作为客户支持专员，您将成为我们尊贵客户的优秀代言人和问题解决专家。您将：

• 将客户面临的挑战转化为成功案例。

• 与跨职能团队协同合作，共同解决复杂问题。

• 为优化我们的运营流程和提升客户体验贡献力量。

• 运用内部系统响应客户咨询并详实记录客户互动信息。

• 借助数据分析解决客户问题，并维护运营成功指标。

• 主动解决TI与客户之间的数据差异。

• 在建立内外部关系方面积累宝贵经验。

• 加入一个重视您的想法和建议、具有支持性的团队环境。

基本要求：

• 本科及以上学历，并具备1年以上呼叫中心或客户支持环境工作经验；

• 精通英语书面沟通，并具备良好的英语口头沟通能力， 或拥有日语/韩语沟通能力。

优先考虑条件：

• 您是天生的沟通者，能够清晰阐述复杂概念。

• 您拥有敏锐的洞察力，并对工作成果引以为傲。

• 您乐于助人的热忱在每次互动中都能展露无遗。

• 您是思维敏捷、富有创造力的解决问题高手。

• 您能在快节奏环境中应对自如，并善于处理多项优先任务。

• 您既能独立高效工作，也热衷于团队协作。

Job title: Customer Support Representative

Location: Shanghai

Organization: TI Finance ＞ WW Operations ＞ Customer Operations

Unlock Your Potential as a Customer Support Representative at TI!

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

Your impact:

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

• Turn customer challenges into success stories

• Collaborate with cross-functional teams to tackle complex issues

• Contribute to improving our operational processes and customer experience

• Use internal systems to respond to customer inquiries and document customer interactions

• Leverage data to address customer problems and maintain operational success metrics

• Proactively resolve data discrepancies between TI and customers

• Gain valuable experience in building both external and internal relationships

• Be a part of a supportive team environment that values your input and ideas

Qualifications

Minimum requirements:

• Bachelor's degree or above with 1 years of work experience in a call center or customer support environment

• Proficient written expression in English, good oral expression will be preferred, or have the ability to communicate in Japanese or Korean

Preferred qualifications

• You're a natural communicator who can explain complex ideas simply

• You have an eagle eye for details and take pride in your work

• Your passion for helping others shines through in every interaction

• You're a creative problem-solver who thinks on your feet

• You thrive in a fast-paced environment and can juggle multiple priorities

• You're comfortable working independently, but also love being part of a team

• Previous customer service experience is a plus

• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data

• Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred

Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!