锦鲤求职岗位描述
岗位职责
JobResponsibilities:1.Takefullchargeofthedailyoperationofthecustomerservicefunctionthathandlesallinitialinquiriesfromcustomersandthegeneralpublicregardingorderplacement,complaints,technicalsupportandetc.2.Provideprimarytechnicaladvicetocustomerswithpracticalinformationandtools;identifyandinterpretcustomers’requirements,shapetheserequirementstofitthebusinessunit’scapabilities,andcommunicatethesetocustomers.3.WorkcloselywiththebusinessunitSalesAccountManagerasaconsultanttoclientsintechnicalmattersandimprovecustomersatisfaction.4.Attendsbusinessconferencesandgivestechnicalpresentationstocustomers.Requirements:1.Solidprofessionaltechnicalbackground,minimumMaster'sDegreeinrelevantlifesciencefieldsincludingbutnotlimitedtocellbiology,immunology,andmolecularbiology.2.AbilitytocommunicatefluentlyinEnglish.3.Goodpresentationskillswithtechnicalcontent.4.Customer-focused,proactive/action-oriented.5.Previousindustryexperienceinasimilarcommercialrolewillbeadvantageousbutisnotessential.6.AHighlymotivatedindividualwithexcellentcommunication,organization,andtimemanagementskills.