锦鲤求职岗位描述
岗位职责
1. Own and continuously improve the overall user experience across Tripo Studio, the App, and other product forms, covering core features, user flows, and the full user lifecycle.
2. Build a UX metrics system; combine user feedback, behavioral data, and business performance to identify and resolve experience bottlenecks across activation, feature usage, subscription conversion, upgrades, renewals, and cancellations—driving engagement, conversion, retention, and revenue growth.
3. Build a global voice-of-customer and negative-experience monitoring system, consolidating signals from support, community, social media, and app stores; drive issue classification, root-cause resolution, and closed-loop governance to reduce complaint rates and experience-driven churn.
4. Focus on key industries such as game development and 3D printing; establish a systematic user research mechanism using interviews, surveys, competitive analysis, and usability testing, and translate insights into feature requirements, UX improvements, and commercialization opportunities.
5. Strengthen global customer support team management and service systems; drive AI support, automation tools, and knowledge base development, shifting the team from reactive response to proactively identifying issues, generating insights, and driving product improvement.
1. 负责 Tripo Studio、App 等多产品形态的整体用户体验管理与持续提升，覆盖核心功能、使用流程及用户全生命周期。
2. 建立体验指标体系，结合用户反馈、行为数据与业务表现，围绕激活、使用、订阅转化、升级、续费、退订等关键环节识别并解决体验瓶颈，促进活跃、转化、留存与收入增长。
3. 建立全球用户反馈与负向体验监测体系，整合客服、社区、社媒、应用商店等渠道声音，推动高频问题分类归因、根因解决与治理闭环，降低投诉率与体验相关流失。
4. 聚焦游戏开发、3D 打印等重点行业，运用访谈、问卷、竞品分析、可用性测试等方法建立系统化用户研究机制，并将洞察转化为功能需求、体验优化建议及商业化机会。
5. 提升全球用户服务团队管理与服务体系建设，推动 AI 客服、自动化工具及知识库建设，促进服务团队从被动响应转向主动发现问题、输出洞察并驱动产品改善。
岗位要求
1. 5+ years in product operations, UX, user research, or customer support, with team management experience.
2. Strong product sense, user insight, and data analysis skills; able to identify problems and drive solutions by combining UX and business metrics.
3. Familiar with Web/App products and the user lifecycle; solid understanding of SaaS, AI products, or subscription business models.
4. Hands-on experience in UX improvement initiatives, feedback analysis, and cross-functional resolution of complex problems.
5. Proficient in user research methods; able to translate industry and user insights into product features and business improvements.
6. Experience in customer support team management, service process optimization, or AI support system development.
7. Strong English communication skills; experience with global products, AI, 3D creation, game development, or 3D printing is a plus.
1. 5 年以上产品运营、用户体验、用户研究或用户服务经验，具备团队管理经验。
2. 具备产品思维、用户洞察与数据分析能力，能结合体验与业务指标识别问题、制定策略并推动落地。
3. 熟悉 Web、App 产品及用户生命周期，理解 SaaS、AI 产品或订阅制商业模式。
4. 具备体验专项治理、反馈分析及跨团队推动复杂问题解决的实际经验。
5. 熟悉用户研究方法，能将行业与用户洞察转化为产品功能及业务优化建议。
6. 具备用户服务团队管理、服务流程优化或 AI 客服体系建设经验。
7. 英文沟通良好；有全球化产品、AI、3D 创作、游戏开发或 3D 打印行业经验者优先。