锦鲤求职岗位描述
岗位职责
1. Team Plan Growth & Sales Conversion: Drive global team plan and SMB customer expansion and revenue growth; develop acquisition, conversion, and expansion strategies; independently run the full sales cycle from lead to demo, trial, and close; own customer count, seats, revenue, and conversion targets.
2. CRM & Sales Operations: Build and optimize the global team plan CRM system, covering lead distribution, sales funnel, and opportunity management; align with North America, Europe, and Japan teams on unified customer and pipeline management; establish sales data monitoring, revenue forecasting, and business review mechanisms.
3. Customer Lifecycle Management: Understand team and SMB customer needs and purchasing processes; drive activation, conversion, renewal, and expansion through segmentation, seat expansion, plan upgrades, and customer success strategies to improve retention and lifetime value.
4. Channel & Ecosystem Expansion: Develop industry partners, creator ecosystem, platform partnerships, resellers, and distribution channels; explore channel and ecosystem models; optimize plan bundles, pricing, and channel benefits to drive scalable growth.
5. Global Collaboration & Business Management: Work with regional, marketing, product, and user operations teams to execute sales plans; build core operating metrics covering pipeline, customers, seats, revenue, conversion, and renewal rates; identify growth bottlenecks and drive strategy optimization.
1. 团队版业务增长与销售转化：负责全球团队版及中小企业客户的业务拓展与收入增长，制定客户获取、销售转化及扩张策略，独立推进从线索、演示、试用到成交的完整销售流程，对客户数、订阅席位、收入及转化率负责。
2. CRM 与销售运营体系：搭建并优化全球团队版 CRM 体系，建立线索分发、销售漏斗、商机管理及转化机制；协同北美、欧洲、日本等区域团队统一管理客户资源，建立销售数据监控、收入预测及经营复盘机制。
3. 客户生命周期管理：理解团队及中小企业客户需求与采购流程，通过客户分层、席位扩张、套餐升级及客户成功策略，推动激活、转化、续费与扩张，提升留存率及生命周期价值。
4. 渠道生态拓展：拓展行业伙伴、创作者生态、平台合作、代理商及分销渠道，探索渠道分销与生态合作模式，优化套餐、定价及渠道权益体系，推动业务规模化增长。
5. 全球协同与经营管理：协同区域及市场、产品、用户运营团队推动销售计划落地；建立核心经营指标体系，追踪商机、客户数、席位、收入、转化率及续费率，识别增长瓶颈并推动策略优化。
岗位要求
1. 5+ years in overseas business development, enterprise sales, software sales, or sales operations, with the ability to independently own business growth.
2. Full-cycle SMB sales experience, able to independently drive prospecting, demos, trials, closing, and expansion.
3. Familiar with CRM, sales funnels, and opportunity management; strong in sales process building, data analysis, and business operations.
4. Strong commercial sense and data-driven mindset; able to break down revenue targets, identify growth opportunities, and drive execution.
5. Understanding of subscription software business models; familiar with customer lifecycle, plan design, pricing, and revenue growth strategies.
6. English as a working language; able to communicate with overseas customers and drive cross-regional collaboration.
7. Strong ownership, customer insight, communication, and results orientation; adaptable to a fast-changing environment.
Nice to Have
1. Experience in AI, subscription software, PLG, or product-led sales; familiarity with gaming, 3D, creative tools, or the creator economy.
2. Experience building global CRM, overseas sales operations, or channel ecosystems from scratch; hands-on experience in distribution, ecosystem partnerships, or partner sales.
1. 5 年以上海外商业拓展、企业客户销售、软件服务销售或销售运营经验，能独立负责业务增长。
2. 具备完整的中小企业客户销售经验，能独立推进从获取、演示、试用到成交及扩张的全流程。
3. 熟悉 CRM、销售漏斗及商机管理，具备销售流程建设、数据分析及业务运营能力。
4. 具备商业敏感度与数据经营意识，能拆解收入目标、识别增长机会并推动落地。
5. 理解订阅制软件服务商业模式，熟悉客户生命周期、套餐设计、定价及收入增长策略。
6. 英文可作为工作语言，能独立与海外客户沟通并推动跨区域协作。
7. 具备业务主人翁意识、客户洞察力、沟通能力及结果导向，适应快速变化的业务环境。
加分项：
1. 有 AI、订阅制软件、PLG 或产品驱动销售经验，熟悉游戏、3D、创意工具或创作者经济行业。
2. 有从零搭建全球 CRM、海外销售运营或渠道生态的经验，并有渠道分销、生态合作或合作伙伴销售的实践。