Operation Manager

Key Responsibilities

Manage the operational process from quotation / contract intake through service planning, resource allocation and delivery preparation.

Ensure consistency between customer requirements, commercial commitments and actual service delivery capability.

Support complex or non-standard certification projects by developing appropriate operational plans and delivery approaches.

Plan and manage auditor capacity, competence, availability and workload based on current and future business demand.

Work with local, regional and overseas resources to secure appropriate auditor competence and capacity.

Analyze workload, pipeline and resource demand, identify potential capacity gaps and develop appropriate action plans.

Act as an operational partner to the Sales team and provide support for proposals, customer discussions, delivery planning and complex opportunities.

Participate in customer meetings when operational, technical or cross-functional support is required.

Coordinate internal competence development, qualification, assessment and training for auditors and operational staff.

Continuously improve operational processes, efficiency, resource utilization, delivery performance and cooperation between Sales and Operations.

Monitor relevant operational KPIs and proactively manage delivery risks, bottlenecks and resource constraints.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Qualifications & Experience

Bachelor’s degree or above in Engineering, Applied Science, Technology, Information Technology, Computer Science, Electronics, Industrial Engineering, Manufacturing, or other relevant disciplines.

Approximately 10 years or more of relevant professional experience. Experience may come from a combination of certification or conformity assessment, auditing, engineering or technical services, manufacturing, information services, electronics or hardware industries, or other relevant industrial environments.

Previous experience working with a certification body, inspection body or conformity assessment organization is preferred.

Practical experience as a management system auditor is highly desirable.

Qualified or experienced in auditing one or more management system standards, such as ISO/IEC 27001, ISO/IEC 20000-1, ISO 22301, ISO 9001, ISO 14001, ISO 45001, or other relevant standards.

Experience in complex, multi-site, integrated or cross-functional certification projects will be an advantage.

Experience working with different industries and customer environments is preferred.

Knowledge & Capabilities

Good understanding of certification processes, customer requirements and service delivery.

Strong planning, coordination and problem-solving capabilities.

Ability to understand auditor competence requirements, workload and capacity constraints.

Strong cross-functional communication skills and ability to work effectively with Sales, Auditors, Technical Reviewers, Customer Service and management teams.

Ability to support complex customer situations without necessarily performing final technical review or certification decisions.

Strong analytical capability in workload planning, pipeline review and future resource demand.

Continuous improvement mindset with a strong focus on operational effectiveness and customer experience.

Language & Communication Skills

Good command of English and Chinese in listening, speaking, reading and writing.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.