岗位描述
Key responsibilities
Demos & presales
Run standard & tailored product demos of Style3D Studio, Style3D Cloud and Style3D AI tools, online and on site
Run discovery sessions to map the client's current workflow (design, pattern, sampling, PLM) and pain points
Build proof-of-concepts and pilot setups with client garments, fabrics and patterns
Answer technical questions in RFPs and security/IT questionnaires
Support Sales with solution scoping, effort estimates and implementation plans
Present at trade shows, webinars and customer events
Trainings & implementation
Deliver structured trainings for designers, pattern makers and 3D technicians, from beginner to advanced
Plan and run implementation milestones with the Project Lead: setup, pilot, roll-out, handover
Track user adoption and progress, and report status and risks to the Project Lead
Create and maintain training materials, guides and demo assets
Support
Be the first technical contact for assigned clients after go-live
Troubleshoot product issues, reproduce bugs and escalate to the product and R&D teams with clear documentation
Support integrations and data flows (DXF, PLM, Style3D Cloud) together with the client's IT team
Collect client feedback and feature requests and share them with Product