Senior Distributor Management Manager

About the Role:

Build effective and sustainable Ferrero customer management solutions (including policies, guidelines and procedures)

Ensure smooth and compliant sales operations on daily customer management for both direct-sales and indirect-sales

Main Responsibilities:

Customer Sustainable Development Strategies and Programs (mainly for distributors):

Design customer development plan based on Ferrero rolling business plan to set up win-win solution among Ferrero and customers

Set up customer strategies based on Ferrero route-to-market evolution and Ferrero city classification

Set up customer P&L based review and awarding scheme

Customer Life-Cycle Management (mainly for distributors):

Optimize customer selection criteria together with cross-functions, including NSOP RTM, Finance, Trade Marketing, Supply Chain, Quality, Legal, Compliance and IT

Collect and review new customer application forms, follow through the internal approval process and create customer profile/SAP code in Ferrero system

Maintain the customer profile in Ferrero system

Follow up customer reconciliation and closure process

Customer Legal Documentation Management:

Revise the customer contract trading term and rebate structure on yearly based as per Ferrero’s business needs, together with cross-functions

Renew customer contracts through field/channel sales, regional SOP and KAM team

Collect, review, follow up with approval and archive on customer contracts

Coordinate and manage other sales-related legal documentations

Customer Daily Operation Management & Capability Development (mainly for distributors):

Develop and optimize customer management rules, procedures and operational KPIs

Monitor and regulate customer’s daily operation practice on Ferrero business

Evaluate customer’s performance (mainly on distributors) regularly

Uplift distributor’s operational capability by training and projects

Coordinate system maintenance with IT/vendors for daily operation management

Calculate distributor rebate, trading term payment, etc. based on contract

Special case follow-up (mainly for distributors) both internally and externally

Team Management:

Set up subordinate’s working priority, review results and conduct on-job coaching

Engage and motivate team members, boost team morale

Develop subordinate’s capability in line with Ferrero’s competency model and career path, build successor pipeline

About You:

Minimum 5 years of sales operation background in FMCG industry

Familiar with process/project management as a proactive & rigid facilitator

People management skills, capacity to coordinate others for alignment and action

Have a vision on “full picture” along with analytical thinking & compliance mindset

Detail-focused & result-oriented & responsible & energetic-under-pressure

Proficient in MS Office, especially with Word/Excel/PPT

Fluid communication in both English and Mandarin

Formal/legal documentation writing ability and basic financial know-how as a plus

What We Offer:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.

Find out more here.